payment didn't go through in shop

karinemoal

Hi,

I recently went to a beauty shop to have treatment, offered payment with a debit card. The shop didn't have any paper in the machine so didn't get a receipt. I was not all that bothered.
A few days later, the shop contacted me to let me know that the payment din't go through as their machine was not working on the day and they had to recall all their clients to collect payment. I would like to know whether I am still liable for the payment as I offered payment for the service received but it was the shop's fault for not having paper and machine working correctly. What kind of legal action can they take? (it was for £180).
Thanks

wiogs

They could make a claim against you to recover the money, and associated costs I would imagine.

You used their service for which you need to pay.

stator

Check with your bank that there are definitely no pending payments.
They can take it to court if they wish or they might write it off but morally you should pay them the money.
Unless their mistake has caused you some hardship just send them a cheque.

[Deleted User]

karinemoal wrote: »

I would like to know whether I am still liable for the payment

Seriously?

JimmyTheWig

If this costs you extra (e.g. if you have to pay parking to go back and pay) then I think that that is perfectly acceptable to be deducted from the bill.

But you agreed to pay.
You haven't yet paid.
You need to pay.

MABLE

karinemoal wrote: »

Hi,

I recently went to a beauty shop to have treatment, offered payment with a debit card. The shop didn't have any paper in the machine so didn't get a receipt. I was not all that bothered.
A few days later, the shop contacted me to let me know that the payment din't go through as their machine was not working on the day and they had to recall all their clients to collect payment. I would like to know whether I am still liable for the payment as I offered payment for the service received but it was the shop's fault for not having paper and machine working correctly. What kind of legal action can they take? (it was for £180).
Thanks

I take it you were happy with the service otherwise you would have not attempted to pay. Do the honourable thing and pay up.

coryjenkinscpa1

karinemoal wrote: »

Hi,

I recently went to a beauty shop to have treatment, offered payment with a debit card. The shop didn't have any paper in the machine so didn't get a receipt. I was not all that bothered.
A few days later, the shop contacted me to let me know that the payment din't go through as their machine was not working on the day and they had to recall all their clients to collect payment. I would like to know whether I am still liable for the payment as I offered payment for the service received but it was the shop's fault for not having paper and machine working correctly. What kind of legal action can they take? (it was for £180).
Thanks

Check with your bank if the card was authorized.....you will have to pay if there was no charge involved for the service offered.

societys_child

I would like to know whether I am still liable for the payment

Sigh, of course you are.

Lifes_Grand_Plan

Presumably this is a small business with people working hard for their money... if it was one of the big chain supermarkets like Tesco then the devil on my shoulder might tell you to make them work for it... either way it is still legally due and you should pay it.

Can't believe you (or anyone else) would try and get out of paying it.

planteria

i am amazed a beauty treatment can cost as much as £180...i hope you look really beautiful:A

chanz4

whats the difference between a shoplifter and ops situation