Credit Card Statement Never Received

Monkeyballs

If you had received a statement then you would have paid on time and none of this would have happened, presumably they can look at your history to confirm this too.

They have accepted that a statement (or at least email reminder) was not sent and on this occasion the payment was late although you paid immediately after being contacted to advise of the late payment.

It's not unreasonable to expect them to refund any charges and additional interest incurred as a lapse of process occurred on their part.

MB

Aquamania

manami_mnm wrote: »

Not all credit card issuers provide e-statements.

True, but the OP's storecard provider apparently does

Moonandmoon wrote: »

Hi all,

I have a storecard for one of the clothing retailers and receive online statements.

All were're waiting for now is for the OP to tell us which storecard this was so that we can congratulate the provider on how they managed the complaint

Moonandmoon

It was New Look