Evans Cycles - York, appalling service, need to vent!

Butlers1982

I Know What You Did Last Summer...

LOL- just as long as you dont tell my OH ! !

believe that 'Mr Evans' has a right to know if his staff are scaring off his customers,

I agree with you on that but i also think that they way the letter has been worded in my opinion looks like the OP is looking for something in return(although that is again only MY opinion)

uktim29

andyrules wrote: »

Seriously, I've no idea if Evans is a one man outfit or a megastore - whatever, I believe that 'Mr Evans' has a right to know if his staff are scaring off his customers, after all he's paying them.

True. But the "I want to know what your doing about it/How did this happen" are crossing the line as a customer doesn't control/own the business. However If I were "Mr Evans" I would have written some detail in my response about those items regardless of whether I've been asked to or not.

"Can I suggest to you that if members of staff are inexperienced they either be not allowed near the tills or be supervised until they are competent and can resist swearing in front of customers"

Pointing out the obvious. Most sales assistants are young, this will be the case forever. 1 in 100 may be like that and will be dealt with but they don't announce during an interview that they will do this. They may end up being trained by colleagues (other sales assistants not managers) due to staffing logistics and with running your own business or an outlet owned by a company your staffing budget isn't a bottomless pit as some customers may assume.

andyrules

uktim29 wrote: »

Pointing out the obvious. Most sales assistants are young, this will be the case forever. 1 in 100 may be like that and will be dealt with but they don't announce during an interview that they will do this. They may end up being trained by colleagues (other sales assistants not managers) due to staffing logistics and with running your own business or an outlet owned by a company your staffing budget isn't a bottomless pit as some customers may assume.

Exactly why the op should write in! Otherwise, how many more customers (and how many already) will this assistant turn away.

My Sainsbury is almost totally staffed by students, and many make blunders! However, they are all friendly and polite and I've never heard anyone sworn at. In fairness to the said assistant, he sounded poorly trained, but nothing excuses the swearing. At many points during the sale, another assistant should have stepped in before the op walked off in disgust.

Finally, the op walked in expecting to leave with a bike and accessories. A good 3/4 hour later he left in sheer frustration. A bad outcome for all.

hollydays

Have met one or two staff like this before-they rarely last very long .Whats the betting if you went in in a months time he would have been given the push.Its not training,some people just are not suited to certain types of work.In some ways it becomes quite funny,i think i would see the ridiculous side of it and be trying very hard not to laugh(at him).Writing in does no harm.

doccer1967

Having read this with interest, I do not see what the problem is. W

hat is wrong with Asking/demanding good service from somebody you are buying from? Indeed if I was Evans what would peeve me is i am spending ££ on marketing (local papers etc etc) and all the good work of getting people into the store is undone by their unprofessionalism.

Taking this further how many other people will MatthewK tell of his poor service experience? The business I work for does a lot of customer loyalty work and we have found that on average people tell c. 14 other people of poor service - or 14 LIFETIME lost opportunities of buying a bike ie. never bven vist evans again. All of htis again undoes mr Evans marketing spend.

Therefore if I were evans I would focus on sorting the staff for when customers are in the store.

off my soap box ;>)

Butlers1982

Have met one or two staff like this before-they rarely last very long .Whats the betting if you went in in a months time he would have been given the push.Its not training,some people just are not suited to certain types of work.In some ways it becomes quite funny,i think i would see the ridiculous side of it and be trying very hard not to laugh(at him).

Your right I agree with you on that

alant1000

I think the OP has a very valid point.

His £300 bike is not just the cost of the bike itself, its the cost of overheads such as STAFF!!! Therefore he is paying the wages of this arrogant twit who swears, leaves him waiting and shows lack of interest in customer service.

Rude customer service infuriates most people. I didnt know if i am a lone victim of a strange phenomenon in Sainburys and Tesco - but what do they insist on having a quick read of the front page of my newspapers, always when i am in a hurry :mad: . It annoys me SO much its so rude!

Perhaps the OP having had the nasty experience such as this is just trying to ensure it doesnt happen to others. I feel thats fair enough!

If he was after compensation i am sure he would have accepted the offer of a discount.

uktim29

I don't think anyones saying don't write in/complain but more noted areas which are over the top. The British have no idea how to complain effectively and tend to over-react and have a habit of being fairly patronising almost suggesting the owners/people who run the business their complaining about have no idea what their doing. Such comments are often unfounded but the people who suggest them won't have it any other way.

Above the other colleague may well have informed "Evans" about the event anyway and "Evans" is bound to deal with it. The British tend to go on too much about supposed personal inconvenience often exaggerated with some very flamboyant terms (which then perhaps make a situation which may have been true seem exaggerated). And do to much of the big no no "If you knew anything................." or similar in the case above "a prompt written response with an explanation as to why this happened and how you intend to prevent it from happening to other unfortunate customers".

andyrules

alant1000 wrote: »

I didnt know if i am a lone victim of a strange phenomenon in Sainburys and Tesco - but what do they insist on having a quick read of the front page of my newspapers, always when i am in a hurry :mad: . It annoys me SO much its so rude!

No, I don't get that, but what does annoy me - and I know they are only being friendly - is my building society asking me what I'm spending the money on that I'm drawing out. I'm really tempted to say something outrageous like, I'm having a boob job or spending it on a gigolo.

Sorry, gone slightly off topic there!;)

uktim29

alant1000 wrote: »

Therefore he is paying the wages

Consumers should stop this "I pay their wages attitude" you don't! If you for some reason dislike the service provided by a member of staff any a shop and decide no longer to go there, the member of staff will be paid exactly the same amount as they were when you shopped there! I'm not dicussing the particulars of service in this post, just the incorrect "I pay your wages" assumption.

Some people stop shopping at location for supposed bad service, sometimes where they were actually at fault with an "I pay your wages" attitude and the staff surprisingly don't get a reduction in pay for one person no longer going there. I'm simply writing this just as an example of the customer isn't always right and may stop shopping at a location because of that. Rather than referring to this specific case and the service received.