Missold trip - recourse?

nafe12

Just wondering my rights (if any) to a missold trip.

I booked a trip (everything except transport) through a UK provider which was for some sporting lessons. The actual holiday is run by a French company.

Despite confirming explicitly, multiple times, what the trip includes, turns out the holiday was different - not as many lessons, and on different days, meaning I paid for an extra day for nothing. [Flights were more expensive too but I don't have a record/evidence of that]

I contacted the UK agent whom I booked through and they said they were surprised, that my understanding was correct, and that the French company had misled them aswell.

However, they said they would contact thte company for compensation. A few weeks later they said they hadn't heard from the French company, but they'd offer a £30 for the next trip. I don't plan on booking again in the near future, and regardless, I was £50 down just for coming a day earlier than I needed, not to mention the fact there were fewer lessons, flights more expensive, etc.etc

I followed up after months of silence and they basically asked 'what do I want'.

Basically just wondering what my rights are, if any, in this situation.

Thanks

Voyager2002

I am not at all sure that the trip was 'miss-sold': your issue is that what was provided was less than what was promised. Your rights probably lie in the law of contract, but you need to establish whether your contract was with the UK agent or the French firm.

Alan_Bowen

Yes, you need to read the terms of the English booking agency and see whether they say they simply act as an agent for the overseas company, in which case you may have bigger problems or whether they act as the 'Principal' in which case you may be able to take action against them.

If they accept the French company mislead them, is there any evidence that they have changed the description on line for example, if not and they accept what was said was wrong, then they are failing in their duty of care to ensure accuracy in the information that they themselves are providing. If the business is a member of any trade association, and it may be a language school association rather than a travel trade association, talk to them and see if they offer any form of dispute resolution service.