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Transaction refunded twice then transaction to claim back money - without notice!
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a1cap0ne
Posts: 16 Forumite
in Credit cards
I bought some concert tickets earlier in the year with my Amex card. Concert was going to be in December. However, the event has now been cancelled. Promoter has issued full refunds.
However, when I checked my statement I saw the amount refunded twice. Amount should have been £384. But there were 2 x £384 refunds.
A few days after the refunds, there is a transaction on my account which is for 384 Euros. The descripton is different to the original purchase and refunds (which are the same) but I believe it is to claw back the 2nd refund but put through in the wrong currency - however I have not been contacted and did not authorise this transaction.
After conversion and fees, there's still £60 extra refunded. Are they allowed to put a transaction through without my knowledge to claim back money?
Do I complain to Amex about the unauthorised transaction and thus alerting the concert promoter which means they may take the correct amount?
Leave it and see what happens and keep he extra £60?
However, when I checked my statement I saw the amount refunded twice. Amount should have been £384. But there were 2 x £384 refunds.
A few days after the refunds, there is a transaction on my account which is for 384 Euros. The descripton is different to the original purchase and refunds (which are the same) but I believe it is to claw back the 2nd refund but put through in the wrong currency - however I have not been contacted and did not authorise this transaction.
After conversion and fees, there's still £60 extra refunded. Are they allowed to put a transaction through without my knowledge to claim back money?
Do I complain to Amex about the unauthorised transaction and thus alerting the concert promoter which means they may take the correct amount?
Leave it and see what happens and keep he extra £60?
0
Comments
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so your £60 up, I would keep quiet as you are at no loss.Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Even though you were not told about the transaction you are not legally entitled to profit from the mistake. It is up to you if you notify anyone but if you don't you cannot reasonably complain if it is noticed and a further correction applied.I bought some concert tickets earlier in the year with my Amex card. Concert was going to be in December. However, the event has now been cancelled. Promoter has issued full refunds.
However, when I checked my statement I saw the amount refunded twice. Amount should have been £384. But there were 2 x £384 refunds.
A few days after the refunds, there is a transaction on my account which is for 384 Euros. The descripton is different to the original purchase and refunds (which are the same) but I believe it is to claw back the 2nd refund but put through in the wrong currency - however I have not been contacted and did not authorise this transaction.
After conversion and fees, there's still £60 extra refunded. Are they allowed to put a transaction through without my knowledge to claim back money?
Do I complain to Amex about the unauthorised transaction and thus alerting the concert promoter which means they may take the correct amount?
Leave it and see what happens and keep he extra £60?0 -
or you can be honest and tell the retailerDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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The advisor didn't really advise one way or the other - unauthorised credits aren't really a problem for them0
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So you expected to keep both credits ?0
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