PLUSNET: Left without a phone line for 5 days now

sasparillo

Hi everyone, just to report back.

The fault was resolved yesterday (Monday). The gentleman from BT Openreach said to the relative who answered the door of the pensioner that the cable had gone down for several households (what he called a 'flat cable') and had been fixed last week for the others (it must have been fixed very quickly because I can find nothing on the Internet including Twitter about it). However thr pensioner's line had been overlooked. So in all, the line was down for 10 days and someone finally arrived from BT Openreach yesterday morning. Hmmm.

There may be internal complications and frustrations but in the end the customer has nothing to do with that. Just in the past few days Vodaphone has received large amounts of coverage for letting lines for non urgent emergency lines go down. While it's from the opposite direction, it bears out what I have said about the seriousness of anyone, pensioner or not, not having access to emergency services' lines. Everyone is vulnerable when something happens. This has also caused an enormous amount of stress and strain, as there are certain procedures basic to the pensioner's life which she carries out on the Internet and it seems as if the fault on her line could have been fixed a lot earlier.

It seems that Plusnet, amongst others, loses control of its business when if comes to infrastructure and a sub contractor like chain and a phone line should be treated as a vital utility as much as other utilities not just a product.

Anyway it's on again and she's awaiting Plusnet contacting her as per their offers of recompense. Thanks for your responses and may you never suffer more than a day or so of being without phone and/or Internet!