Sky advice

Cornucopia

I think you need to suggest to them that if they cannot substantiate their claim that a contract exists, you will assume it doesn't.

If you are struggling in Call Centre hell, I would suggest finding out contact details for the CEO or Customer Services Director, and emailing them the details of your complaint.

Dan-Dan

Cornucopia wrote: »

I think you need to suggest to them that if they cannot substantiate their claim that a contract exists, you will assume it doesn't.

If you are struggling in Call Centre hell, I would suggest finding out contact details for the CEO or Customer Services Director, and emailing them the details of your complaint.

What does it matter , SKY have already offered the op the `opportunity` to revert back to the £60 a month non contract offering...

OP , think of it this way , whats in it for SKY , to give you a deal ,when you can still walk away whenever you want ?

teddysmum

Does the 'basic' package also include fibre (which is certainly not basic), as basic tv is £21.50, line rental £16.40 (but only from December 1st) and ADSL broadband £7.50, making only £45.50 ?

Wild1

The Sky complaints procedure now seems to rely on writing a letter - ironic given that Sky insist on paperless communication to customers. The phone number given does not give complaints as an option on any menu.

visidigi

Cornucopia wrote: »

They cannot legally put you into a contract without your knowledge and consent. It should be a simple matter to explain this to them.

(Though I had to go to a Board Director when a similar thing happened to me with T-Mobile).

If they are confident that their operative has done nothing wrong, let them find the call recording and prove it. This, after all, is the sole basis of their claim that you were willing to enter into the new contract.

The customer (OP) already was in a contract, there is no new contract, its a continuation of the existing contract with the introduction of a new minimum term.

There is a very distinct difference.

parttimeskint

They have offered to remove the discount and extended contract which would put you back to where you were before the issue arose. Where is the problem with that? It is all they legally have to do.


You aren't due compensation or any special rights because you say the adviser didn't make it clear you were signing up for 12 months just as sky wouldn't be due compensation or any special rights if they bothered to listen to the call and discover you had chosen not to hear that part (which happens much more than people would care to admit) Would you be happy for them to listen to the call and remove your discount but keep the contract in place if the adviser had mentioned it? Probably not.

[Deleted User]

logrus wrote: »

To be entered into a contract without your knowledge or permission is shocking.

You haven't been entered into a contract without your knowledge though. They listed the terms of the deal in your E-Mail confirmation and then gave you the opportunity to decline the deal because you said you weren't made aware of the new minimum term requirement.

logrus wrote: »

If they void the contract they will switch me from my old (no longer available) package to their new packages, which, to get all the same channels will cost me an additional £25 pcm.

But you have a third option which is to cancel completely, of course.

Cornucopia wrote: »

They cannot legally put you into a contract without your knowledge and consent.

They haven't.