Need advice with large bill to Vodafone

leo.ge

Hello!

I have Vodafone account for my mobile phone (including internet).

As broadband at my home stopped working, I temporarily used internet in my Android phone. I received SMSes from Vodafone, that I exceeded my Internet limit, but they said like my extra cost for this month is around £50-£60, so I was not worried.

But now I received a bill for £940 (so large sums were never mentioned in their SMS).

I especially was not alarmed as in their SMS it was small amounts. If they did not send these warning SMS, I would probably go and check how much I spent, so their SMS confused me.

Is there any legal action I can take (I mean are they obliged by the law to contact me and say in advance that my bill reached such large sums) or there is nothing to do except paying?

In any case I will leave them and will be more accurate with my future providers, but would like to know if there is something that could help me reduce this bill.

Vodafone

Hi leo.ge,

If you'd like me to take a closer look at this, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

Olympics

Hi,


I have been a longstanding O2 user right from the days when Smartphones were not common. I have multiple connections, and one of them - I keep for guests (e.g. my parents) visiting from outside UK, who might need a UK connection to keep in touch with me, when they are here. My dad during his recent visit got a smartphone along, and I repurposed this "spare" SIM in his smartphone. Being an old timer, he was not very internet savvy, and was quite pleased to see and hear different musical events etc getting steamed from the internet directly into his Smartphone. And he / we used it generously. Unfortunately, something I was not aware of (or rather didn't quite remember) is that this SIM was not on a data tariff and therefore all the data was being charged at the voice rate. In effect for a month and half that my dad was here, I now have a bill of ~£5000! All my other O2 connections are voice and data. Only this one did not have Data. I am desperate for help now, because paying £5000 is beyond me. I did talk to O2 Customer support, and although they sympathised with my state, they are insisting that I'd need to pay the whole amount. What angers me is that throughout the 1.5 months of usage, why did O2 not warn me that a Voice line was being used for Data, and was clocking an unusual bill (I average around £10 per month on that connection, usually)?
What are my options? Any help appreciated.


Thanks in advance