BT dreadful

Jintray

I have just had the most appalling treatment from BT. firstly, when I called them to discuss possible renewal of my broadband order, I was mis-sold a package that my setup could not support. Then the Engineer who came to install the equipment was hostile towards me right from the start. He was unhelpful, unfriendly, uncommunicative, and,when it became obvious that I could not receive the TV package I had been sold, he claimed he could not uninstall it - a lie. He also spent 10 minutes on the phone to his mate, leaving me standing about in my own house like a lemon. Then, having received no information from them about the costs of my package, I had to deal with a woman on the phone who seemed to lack basic intelligence. Finally, today, when asking for the third time for details of charges, I got another selling job.

Is the competition any better than dreadful ?

parttimeskint

Did you order their TV but don't have an aerial? Why can't you get it?

[Deleted User]

parttimeskint wrote: »

Did you order their TV but don't have an aerial? Why can't you get it?

I'm puzzled too by the OP's assertion that his set up would not support the TV. Even if it is a lack of aerial though, I can't see how it was "mis-sold" as this requirement should have been detailed in the sales call prior to arranging installation.

I'm not making excuses for the engineer, but I'm sure he will have been as frustrated as the customer and also I'm sure he would have been reporting a failed installation to his supervisor rather than "chatting to his mate for ten minutes"

JJ_Egan

One point about engineers chatting to their mates .
In this day and age of easy communication you find that the guy that phones his mate is often discussing the job in hand .
Advice and experience is more readily shared leading to a better job .

davieg11

Loads of complaints about BT on this forum. I lodged a fault on 18th July and have just received a reply this morning 19th November. "We have logged this incident under reference number stated in subject line"

Jintray

parttimeskint wrote: »

Did you order their TV but don't have an aerial? Why can't you get it?

As I say, the engineer was unhelpful, so I don't know his reason for failing to get the sport channels. But I was told by someone at BT that I needed BT Infinity. That was not explained to me as selling time, hence my 'mis-selling' statement.

Jintray

Moneyineptitude wrote: »

I'm puzzled too by the OP's assertion that his set up would not support the TV. Even if it is a lack of aerial though, I can't see how it was "mis-sold" as this requirement should have been detailed in the sales call prior to arranging installation.

I'm not making excuses for the engineer, but I'm sure he will have been as frustrated as the customer and also I'm sure he would have been reporting a failed installation to his supervisor rather than "chatting to his mate for ten minutes"

Re-read my comments : he was hostile from the start. As for his phone call, It was in a loud voice and I didn't hear anything about my problems : it was a chat with his mate, which I think we all know when we come across it.

Jintray

JJ_Egan wrote: »

One point about engineers chatting to their mates .
In this day and age of easy communication you find that the guy that phones his mate is often discussing the job in hand .
Advice and experience is more readily shared leading to a better job .

Not in this case. Anyway, I think I'm on the wrong review site. It is not balanced.

[Deleted User]

Jintray wrote: »

Anyway, I think I'm on the wrong review site. It is not balanced.

This isn't a review site. You should post again on the "Praise, Vent and warnings" forum if you just want to vent your frustration;
http://forums.moneysavingexpert.com/newreply.php?do=newreply&p=67022072

Also, if you want "balanced" responses, then you should provide all the information possible in your initial post.

It's certain that fibre broadband is required in order for you to receive BT Sport and your installation should not have been booked at all if you don't have this. However, you never mentioned BT Sport or Infinity in your original post. Other posters here are not mind-readers and can only post in response to information actually provided.

parttimeskint

Fibre is now required for sky sports and BT sports I think, as that content is streamed. BT sports use to be available over the air to the BT vision or youview box with a card but this is no longer available to new customers. BT Sports can be added to an active sky card (subscription or freesat) or watched on their app.

JJ_Egan

Jintray wrote: »

Not in this case. Anyway, I think I'm on the wrong review site. It is not balanced.

No you need a rant site .
Its not balanced as those that reply are trying to get or give more information in order to solve or help with a problem .