Where to turn when company ignoring me

PartTimer33

They haven't refused a refund per se, they are just not responding to me when I contact them.

PartTimer33

It still hasn't answered the question as to who I can turn to now for help

~Beanie~

You need to tell us who the retailer is so that we can check their T&C's.

gik

PartTimer33 wrote: »

It still hasn't answered the question as to who I can turn to now for help

...and you haven't answered who the Company is or how much?

bod1467

gik wrote: »

...and you haven't answered who the Company is or how much?

Well he DID answer the "how much" question ... >£25 even without delivery charge.

gik

bod1467 wrote: »

Well he DID answer the "how much" question ... >£25 even without delivery charge.

How much is the delivery charge?

k3lvc

PartTimer33 wrote: »

They haven't refused a refund per se, they are just not responding to me when I contact them.

Have you picked the phone up to actually talk to someone or are you just expecting a quicker responser via email/web query ?

powerful_Rogue

PartTimer33 wrote: »

It still hasn't answered the question as to who I can turn to now for help

Well without actually seeing the webiste its difficult to know who is in the wrong and who is in the right. It could be a case that you chose the wrong delivery option, or included items that were not eligible.

Id suggest you post that site so people can have a look and you will then be able to receive the right advice.

wealdroam

PartTimer33 wrote: »

I recently ordered goods from an online retailer who advertises that you can get free delivery for orders over £25. My order came to over £30 so I have contacted them to get my delivery charge refunded but they are ignoring my emails, my phone calls and my contact via their contact us page.
Who can help me to take this further? Would it be Trading Standards I contact now? If not who? If it is Trading Standards do I go to my local one or the one local to where they are located?

OP if you are thinking about contacting Trading Standards, you could do that via the CAB who, if appropriate, will pass on your complaint to the trading standards department for the area the business is trading from.

However, any action TS may take, will not get you a refund of your carriage charges.

If you are convinced you are due this refund, perhaps send the company a letter before action.
Details on a LBA can be found here:

http://www.adviceguide.org.uk/england/consumer_e/consumer_taking_action_e/consumer_legal_actions_e/consumer_going_to_court_e/consumer_taking_court_action_e/step_one_write_a_letter_before_action.htm

societys_child

This link may be of use to anyone who wishes to help . . .