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Problems with first direct
Frogletina
Posts: 3,927 Forumite
Despite being told they are open 24 hours, when I rang FD after I received my welcome letter tonight they said I would need to also speak to the switching team to confirm my switch date but they were not there after 9pm. I have already given them a date for the switch.
I also have problems getting the regular saver set up. I clicked on the account via my online banking which said I would be taken to a different screen - that screen told me to log on if I was a customer and from then on I just went round in circles. When I told the adviser of that he said that there must be a problem (I have tried for days to set it up) and he then said he could do it on line.
What I didn't realise is that once I set up the standing order for the regular saver it has to be for the same date each month and if I set it up today it would have to be today's date. So I said I would leave it until the morning to decide.
So, what is this amazing customer service that people and FD talk about...I am not impressed so far.
I also have problems getting the regular saver set up. I clicked on the account via my online banking which said I would be taken to a different screen - that screen told me to log on if I was a customer and from then on I just went round in circles. When I told the adviser of that he said that there must be a problem (I have tried for days to set it up) and he then said he could do it on line.
What I didn't realise is that once I set up the standing order for the regular saver it has to be for the same date each month and if I set it up today it would have to be today's date. So I said I would leave it until the morning to decide.
So, what is this amazing customer service that people and FD talk about...I am not impressed so far.
Not Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅
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Comments
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I guess it depends on the customer.0
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Frogletina wrote: »I also have problems getting the regular saver set up. I clicked on the account via my online banking which said I would be taken to a different screen - that screen told me to log on if I was a customer and from then on I just went round in circles. When I told the adviser of that he said that there must be a problem (I have tried for days to set it up) and he then said he could do it on line.
When you open a FD regular saver FD set up the standing order from your current account so you don't have to do it yourself. It can take a day or two to show up on screen.0 -
TheTracker wrote: »I guess it depends on the customer.
Not sure how to take that?Not Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
MarkFromMullion wrote: »When you open a FD regular saver FD set up the standing order from your current account so you don't have to do it yourself. It can take a day or two to show up on screen.
That makes sense if I ask them to do it for me, but I was trying to set up the regular saver myself and the system sent me round in circles. Something is clearly wrong here with the online system.Not Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
Frogletina wrote: »Not sure how to take that?
I moderated it when I saw Nyman.
FD aren't amazing but they have a reputation for best of class. I've hardly ever had to deal with them but when I do they are great. If you've had the horrendous experience of their switching team not being available at 10pm perhaps you could try a bank with a customer service team in GMT+7.0 -
TheTracker wrote: »I moderated it when I saw Nyman.
FD aren't amazing but they have a reputation for best of class. I've hardly ever had to deal with them but when I do they are great. If you've had the horrendous experience of their switching team not being available at 10pm perhaps you could try a bank with a customer service team in GMT+7.
I am sure I didn't imply it was a 'horrendous experience' and I am happy to call them back tomorrow. However the welcome letter said 'please give us a call, you can call any time day or night'.
All I can add now is thank goodness for Nyman.Not Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
Frogletina wrote: »I am sure I didn't imply it was a 'horrendous experience' and I am happy to call them back tomorrow. However the welcome letter said 'please give us a call, you can call any time day or night'.
All I can add now is thank goodness for Nyman.
You didn't call it a HE and if their letter said that then more fool them. At least we still have Nyman.0 -
TheTracker wrote: »You didn't call it a HE and if their letter said that then more fool them. At least we still have Nyman.
We do.....
Not Rachmaninov
But Nyman
The heart asks for pleasure first
SPC 8 £1567.31 SPC 9 £1014.64 SPC 10 # £1164.13 SPC 11 £1598.15 SPC 12 # £994.67 SPC 13 £962.54 SPC 14 £1154.79 SPC15 £715.38 SPC16 £1071.81⭐⭐⭐⭐⭐⭐⭐⭐⭐Declutter thread - ⭐⭐🏅0 -
As far as i know you cannot set up a Regular Saver Account online.
You have to set it up on the phone.
HTH0 -
firefox1956 wrote: »As far as i know you cannot set up a Regular Saver Account online.
You have to set it up on the phone.
HTH
It can be set up online.
When logged into your account on a PC select "apply online" from the menu on the left then "regular saver".
Worked for me when I opened a new one on the 11th of this month.
Is the OP signing into internet banking using a security key or memorable data?
You need to sign in using a security code or you will be asked to enter one when requesting the application form.
I suspect the OP is not entering a valid Security code.0
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