HELP!! I cant log back into Money Claims Online to log defence????

butchx5

After advice here I went to log back into Money Claims Online to file the defence BUT something has gone wrong:

We have registered and received our Government Gateway User ID and enrolled with Money Claims Online and that must have all worked ok becaused we were able to do the Acknowledgement of Service online and have a printed out copy of the pdf.

BUT today went to log in again to do an online defence and we can;t get back in it kept saying the GG user Id or Password was wrong - bit it wasn't so I thought I'd try afresh - expecting it to say we already have a GG user Id and to maybe give us a different link to log in via - BUT it didn't it allocated a NEW GG user ID - so I re-enrolled with MCO and was issued a NEW MCO Customer No.

So I return to the login page - use the new GGuser ID - it works - phew! BUT when I enter our Claim No and password it says 'Claim No or Password incorrect'!!!

Is the Defence Password the password that comes on the County Court Form or should I be using something else - or have I just somehow screwed everything up with having two GG user IDs and two MCO Customer Nos??

Any suggestions please

bazster

Ask MCOL?

0845 601 5935

customerservice.mcol@hmcourts-service.gsi.gov.uk

butchx5

Thanks bazster

I have tried calling them but couldn't get through and then they shut at 5pm - was hoping someone could help me this evening - as I am worried but I will call them when they re-open tomorrow morning.

Just in case anyone finds this thread the contact details have changed and are now:

email: MCOL@hmcts.gsi.gov.uk
phone: 0300 123 1057

opening hours: 8:45am to 5pm Mon - Fri

To speak to an MCOL helpdesk operator its option 6 :-)