MSE News: Banks agree to improve complaints processes after FCA review 17 November 2014 at 1:06PM in Budgeting & Bank Accounts 4 replies 1.1K views

Former_MSE_Helen

Several financial firms have agreed to improve the way they deal with customer complaints...

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Banks agree to improve complaints processes after FCA review




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Consumerist

. . . complaints reported to the FCA's predecessor the Financial Services Authority between July and December 2012.

So that's only two years then. . . :rotfl:

keiran

Why not list/name the offending institutions?

pmduk

Has the FCA also agreed to speed up and improve it's handling of complaints?

colsten

The FCA does not deal with complaints. Do you mean the FOS?