Power failure now washing machine won't work, compensation?

kag8

lovinituk wrote: »

We had a power surge in our area a few years. It knackered a few appliances up and down the road but as far as I know they were only ones that were actually running or on standby at the time. All that was affected in our house was a cheap clock radio.

As above, it's very unlikely only you were affected if it was a true power surge and if your washing machine was off, even less likely.

Candy are a budget make which is possibly part of your problem although should be expected to last longer than 18 months. As its over 6 months old it will be down to you to commission a report to prove the fault was there right from the start and not through mistreatment (overloading for example).

Thanks for your reply.

Yes I appreciate Candy is a budget make but I honestly expected it to last longer than this. Never overloaded as I'm single and usually do 2 batches per week - my sunday routine (and its got a 7kg drum so never filled to the brim).

Honestly never given me trouble before apart from being loud which I thought was normal.

To who should the report be made and what format. Not sure what to include as its been fine since purchase and all of a sudden its dead

[Deleted User]

Hi,

when changing the fuse did you use a new one, or a spare, that might have blown previously?

You could change over fuse from a working appliance and try it.

Cyberman60

If the surge is powerful enough electricity can arc across a switch so the appliance would not need to be switched on IMO.

kag8

[Deleted User] wrote:

Hi,

when changing the fuse did you use a new one, or a spare, that might have blown previously?

You could change over fuse from a working appliance and try it.

Purchased a pack of brand new 13A BS1362 compliant fuses (looks exactly the same as the one which was in before), tried 3 of them from the pack, still no luck

lovinituk

Your 'contract' is with the retailer you bought it from although you might find it less hassle to deal direct with the manufacturer. I don't know about the format of the report as I've never had to have one done. What I have detailed above is your rights under the Sale of Goods Act. Perhaps speak to manufacturer and see what format they would require the report in.

kag8

Thanks for the advice, will call up Homebase and if no luck with them will call up Candy again.

I know I should do research myself into the Sale of Goods Act, but if anyone can point me to the relevant sections I should be familiar with I would appreciate it!

lovinituk

Here's a couple of sites to get you started...

http://whatconsumer.co.uk/the-sale-of-goods-act/#axzz3IF3b1KXw

http://www.whitegoodshelp.co.uk/faulty-appliances-sale-of-goods-act/

Andy_WSM

Cyberman60 wrote: »

If the surge is powerful enough electricity can arc across a switch so the appliance would not need to be switched on IMO.

I wouldn't disagree with that theory, but if there was a surge that powerful, the washing machine would be part of a very long list of defective appliance from multiple households and would likely have caused fires too!

We're talking about a budget washing machine in isolation here...

System

I was able to get compensation from EDF (as the network operator rather than supplier) when my Mother's TV was 'cooked' as a result of a power surge. The fact that she was living in an area where there were multiple problems, and the local MP 'Vince Cable' became involved may have helped.

JJ_Egan

kag8 wrote: »

Thanks for the advice, will call up Homebase and if no luck with them will call up Candy again.

I know I should do research myself into the Sale of Goods Act, but if anyone can point me to the relevant sections I should be familiar with I would appreciate it!

You want to claim under SOGA as it should have lasted longer .
Under SOGA you and not the vendor need to prove it is an inherent fault . That will require an engineers report .