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Getting fed up!
Comments
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It's taken us nearly 3 weeks just to get a DIP with the technical faults and whatever and the lack common sense among their staff. I made a complaint Wednesday, got called back yesterday by the complaints team and they have escalated it.
They also offered us a £75 cheque for the troubles, which we accepted, although that doesn't really cover the hassle when the house we've put an offer on could easily go back to "For Sale" rather than "Sold STC" and we'll lose the whole lot.
The most annoying thing is there are no chains on either side, we're first time buyers and they've already bought another property with capital, this should have been done in no time at all!!!
I have to say their staff and turnaround times are absolutely appalling.
We still don't have a DIP yet either!!0 -
They have agreed it today and completed valuation
Hope you are sorted soon Madbags.0
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