Ocado?

zaksmum

Has anyone shopped with online supermarket Ocado?

I'm thinking of registering to use them as they offer 20% off first shop.

Just wondering if anyone has had good/bad experiences with them?

littleowl

Ocado delivery is excellent. Helpful and polite drivers. Much better than any other I have found.

zaksmum

Thanks littleowl. Might give it a go then

dlusman

zaksmum wrote: »

Thanks littleowl. Might give it a go then

unless the same person does the delivery for the whole of the country , you cannot truely judge customer service based on the results from one delivery area. Have a read of this ( though also remember that results are probably skewed because people tend to post complaints and keep quite when everything is good )
http://www.reviewcentre.com/reviews11159.html

smallblueplanet

Love Ocado - excellent customer service, so you never have to worry about what might go wrong with your delivery, they always put it right. Most of the time you get what you order, as if it's not in stock you can't put it in your basket. Give it a go!

gairlochgal

Yes Ocado great. One year with my Christmas order a joint of meat I wanted was out of stock and the driver was instructed to buy it at a rival supermarket and offer it to me. Amazing service!

JIL

I have had many deliveries and they have always been good. Customer service is really good and I like the fact you can see the minimum shelf life of the products.
I would do an order and then wait, they will soon be in touch with other offers. I currently have 6 months free delivery pass. I make the best use of their offers and their web site in my opinion is very easy to follow. They also have things that are difficult to get elsewhere.
Try it I think you will be impressed.

jenniewb

I was sent a voucher for £20 off a £40 spend which was perfect for me; bulk bought stuff for a month without breaking the bank and got to test out the service. Really rate it- the driver was polite, no moaning about how hard their day was/how little sleep they'd had...etc and no substitutions which was a relief, so few other online orders from supermarkets get any of these right.


If I was able to afford to (money too tight at the moment to bulk-buy) I'd order again and even contemplate paying for the delivery. This is not something I'd really consider with other supermarkets (Sainsburys, Asda, Tesco- I've tried them all without success and in fact ended up more stressed out in the end) unless they sent out a pretty decent discount to compensate the stress!

MrsMuffin

I love Ocado, I was given a £20 off first spend voucher plus a free smart pass for a year, so free delivery tues - thurs. They are always on time, polite drivers, rarely substitute items and they promise to be cheaper than Tesco.

Also check out their facebook page for freebies, this week i've got a free pie and chutney worth £9, i've also had curry, beer, smoothies etc and a free bottle of champagne with my 5th shop.

Love them! I only started using them in August after having a baby and wouldn't go back! I also think our shopping bill is cheaper as i have to plan for a week and so we save money and have left waste.

If you have a friend that shops with them if they refer you they and you will get a discount.

HTH Mrs Muffin

Callie22

I really like Ocado, I've ordered from them quite a few times and I've never had any problems or substitutions. The drivers are always polite and helpful, and I've never had an issue with them being late. I also like the fact that Ocado stock a really wide range of stuff, much of which I can't get locally. The fruit and veg lasts for ages too. It can be a little expensive but that really does depend on what you buy - and at least you can see how much you've spent with the online trolley!

browneyedbazzi

I'm due to have my second Ocado delivery tomorrow. I had a £20 off your first shop and free delivery voucher which persuaded me to give it a go....then for my second shop they sent me a free 3 month smart pass (free deliveries) and a voucher for £5 off £40 spend. I've also had a voucher for a free 'weekly essentials' pack but didn't bother with that because it was mostly stuff I didn't need. I mostly bought things that were on offer so with the money off vouchers and free delivery it worked out quite cheap - the quality of the products and the service were both excellent. I found the driver very pleasant and they carry the shopping in to the kitchen for you rather than dump it on the doorstep which is nice. (much better than sainsburys who not only dumped the shopping a the door but also managed to pack raw chicken in a bag with fresh salad/veg!)

I don't think I'd do all my shopping with them though because I quite like going to the shops to have a browse and pick up things as I need them and find online grocery shopping quite hard work. I think I'll use them from time to time when there are good offers on or around the holidays when the shops are manic and best avoided.