We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

BT charging for non-existent 123 Time calls

Have two BT lines, and noticed that 123 calls (at 36p ea) were being charged intermittently.


Was out of the house at the time, and anyway the timing of them was illogical for a domestic user (e.g. 2 calls made within 30 mins of each other - which would only make sense if I had Alzheimers...)


Then read in Which? that this has been reported by a number of people.


Apparently it is down to BT or similar engineers being too lazy to use the correct procedure to run a test call.


Check your bill and ask for a refund if you have these calls charged to you!








p.s. this has been reported previously with TalkTalk, Sky - see post: "Unexplained Speaking clock/Timeline/123 calls on your TalkTalk bill? "

Have BT charged you for 123 calls not made by you? 3 votes

Yes - I've just checked my bill and one or more 123 calls are there
33% 1 vote
Maybe - not got my bill to hand but remember seeing some odd 123 calls
66% 2 votes

Comments

This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.