Sony HT-XT1 & Sky HD Issues

dantheman2010

Hi all

I am hoping someone out there has a Sony HT-XT1 soundbase and Sky+ HD box and can assist me?

I have hooked up the HT-XT1 soundbase directly into the Sky box by HDMI and another HDMI from soundbase to TV as per instructions from Sony but I am experiencing a slight sound issue.

When I press the Sky TV Guide the sound from the mini screen on the menu cuts out for about 5 seconds and then returns. Then if I press "back up" or return to the programme I was watching the sound is there for a split second and then cuts out for 5 seconds and then returns again.

This is the only issue I am having but is annoying. I have spoken to Sky and Sony and neither can assist and I cant seem to find any reports of this online. So I am hoping someone can assist me in resolving this issue.

Many thanks

almillar

Tell us the sound settings from your Sky box...

dantheman2010

The initial menu cut out has been solved by a selection in the Sky picture menu.

Now the only issue is when you first turn on the soundbase there is no sound for about 5 seconds (although there is a picture) then the sound begins and the whole unit is fine until you next need to turn the soundbase on again.

Could it be the HDMI cable? I am using the ones supplied with Sky HD boxes, I had a spare one. Is it a high speed type that would be supplied with a Sky box.

Thanks

dantheman2010

I have tried several things. Changing a setting in the Sky picture settings resolved the sky tv guide sound cut out. But now I am left with the problem when you first turn on the soundbase there is no sound for the first 5 seconds, although there is a picture. When the sound starts there is then no issues until you turn the soundbase/tv off and then back on again. The cycle starts over, with no sound for the first 5 seconds.
Could this be that the HDMI being used between TV and soundbase is not a high speed type (I am using a spare one that I had from an old Sky HD box). Are these high speed types?
My current set up is now as follows –
Panasonic TV HDMI 1 to Sky HD box with Sky HDMI cable
Panasonic TV HDMI 2 (ARC) to Soundbase with a Sky HDMI cable
I was connecting the Sky box directly into the soundbase’s HDMI in, but this was leading to a whole new issue that once the soundbase was turned on and automatically remembered its last input was hdmi 1 it would then a few seconds later turn itself to the tv input leading to a loss of sound until you pressed the button on the remote to get it back to the HDMI 1 input.
Everything I have tried has left me with some sound cutting out but the way I have it seems the best of a bad situation.

sparkyspark

Hi dantheman2010, see if this thread helps https://www.avforums.com/threads/ht-xt1-and-sky-hd-poor-sound-level.1890314/

Official Sony video for Initial Set Up for the Sony® Sound Bar System, this may not be your system but may help you http://www.youtube.com/watch?v=52DDy9CIm-4

almillar

I don't see anything wrong with it taking 5 secs to start up, I don't think there's any way round that problem.
You should have SkyHD-HDMI-Soundbar, Soundbar-HDMI-TV (ARC) so your setup is right.
I don't know about the soundbar, but for the Sky box, you might want to consider, in the sound menu, trying between 'DOLBY D' and 'STEREO' in case it makes a difference. You should really be on Dolby D (Dolby Digital 5.1) but it can cause a little delay when changing channel or coming back from adverts.
An alternative setup to your current one, if you have an optical INPUT on the soundbar, is to connect SkyHD-HDMI-TV (ARC) and run an optical digital cable from the Sky box into the soundbar. You'll need to change the sound settings on the Sky box to output the sound to optical I think (a new option in the menu) and I guess you'll need to change the input on the soundbar too.