Dodgy online company nicetap.com: no contact details for cancelling order - help!

Aquamania

Blackbeard_of_Perranporth wrote: »

...What no address!! I hope that OP paid on card of credit, noted that it is over £100. DO A CHARGE BACK. That is, if your provider will do so!

Whilst the OP may have paid by card, it appears such payments are made via Skrill, which appears to be an intermediary (a bit like paypal, but without the safeguards)
https://www.skrill.com/en/

(The site also offers paypal as a payment method)

derps

Aquamania wrote: »

and http://www.nicetap.com/terms-conditions.asp

You forgot the important baby photo clause

pvt

The language used in the Ts & Cs suggests the writer's mother tongue is not English. I would speculate this company is based overseas.


Their terms clearly state it can take up to 15 days for delivery, so I don't see you have any recourse until that time has elapsed.

Futuristic

Chargeback immediately, seems like they use to use a fake address and a non-existing phone number which they've now removed:
consumeractiongroup.[co].[uk]/forum/showthread.php?268055-nicetap.com-returns-policy-Is-it-legal


Also appear to sell broken products.

What the hell is this?
nicetap.[com]/returns-policy-for-non-faulty--faulty-products-4-w.asp



(Remove [] as I'm new user can't post links)

TBeckett100

This has the smell of hoi sin sauce all over it

Monkeyballs

TBeckett100 wrote: »

This has the smell of hoi sin sauce all over it

Hoi sin is nice mmm... But this site smells of Hoi ysh it

MB

happyshopper

The website Registrant address details are here...http://whois.domaintools.com/nicetap.com

hs

esuhl

tanya2014 wrote: »

I would never order from any website that does not have a contact number! Further than that I would ring said number before I even thought about ordering something to check it worked and was kosher!

I think a physical address is the most important thing -- I don't worry too much about phone numbers.

You can validate an address using the Post Office or Royal Mail address/postcode-checkers, view the location in Google Streetview, and compare it to the address on the domain whois and at Companies House.

There are services for non-geographic and "big city" phone numbers (e.g. those starting 0800, 0845, 020, 0161, etc.) to be redirected to any other number, so you don't really know who you're talking to. And mobile numbers can be discardable PAYG SIM cards... But any reputable company should have a real, physical address on their website... one that exists and is registered with multiple organisations.

Aquamania

Futuristic wrote: »

Chargeback immediately,...

I don't think that is possible as payment appears to have been sent via an intermediary (Skrill), unless there is an issue with the actual services Skrill offered.

Greendog

Just wanted to update: I received a full refund from Skrill on the 28th after even they were unable to get a reply from nicetap.
Hope this website gets closed down.