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Dual fuel switch from SP to EDF - a bit slow?
We switched from Scottish Power to EDF. Electric switched on 27th October, and gas on 1st November.
Looking at Scottish Power website, my gas account is marked as closed, but electric is still Live.
On speaking to EDF, they assure me that my gas and electric is now with them as of the above dates, but on viewing my account it is still asking for opening meter readings, even though I gave them, and also had them confirmed back to me by customer services.
Just wondering on peoples experiences with the switch? Just concerned that my SP electric account is still 'Live' (they haven't taken any money), yet the EDF website doesn't give any indication that I'm now with them.... customer services says it can take upto 28 days for a new account to be flagged as 'active', but i don't know whether to believe them.
Looking at Scottish Power website, my gas account is marked as closed, but electric is still Live.
On speaking to EDF, they assure me that my gas and electric is now with them as of the above dates, but on viewing my account it is still asking for opening meter readings, even though I gave them, and also had them confirmed back to me by customer services.
Just wondering on peoples experiences with the switch? Just concerned that my SP electric account is still 'Live' (they haven't taken any money), yet the EDF website doesn't give any indication that I'm now with them.... customer services says it can take upto 28 days for a new account to be flagged as 'active', but i don't know whether to believe them.
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