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British Gas Refund Misery
Hi, hoping for some opinions and/or advice regarding British Gas.
To cut a long story short BG supplied electricity to a property we lived in for around two years. During that time we queried our electricity bill with BG numerous times as the bills arriving every quarter were extortionate. BG were unhelpful and even suggested we would be charged around £60 for someone to come and check the meter. We moved 18 months ago and are no longer with BG however a few weeks ago we were notified by BG that the old account was £780 in credit, we called and arranged for a cheque to be sent. We called again twice to chase the cheque and experienced some of the worst customer service ever. When the cheque eventually arrived it was duly cashed (and some of the money spent)! BG then sent a text a week or so later and then called to explain the money would need to be paid back as this was an admin error. When we disputed this we were told the 'debt' would be sold on to a collection agency if not settled within 28 days.
We have now opened a complaint with BG and have been offered £50 compensation however we wonder if it is worth pursuing the matter further i.e. with the ombudsman.
If BG were not so unhelpful, over priced etc. we may have questioned a credit balance of almost £800 however as we had so many problems with BG we did not and received the money in good faith. It seems we are now being punished for yet another error on their part for which we have not even received an apology...
Has this happened to anyone else? What are the thoughts of others?
Thank you.
To cut a long story short BG supplied electricity to a property we lived in for around two years. During that time we queried our electricity bill with BG numerous times as the bills arriving every quarter were extortionate. BG were unhelpful and even suggested we would be charged around £60 for someone to come and check the meter. We moved 18 months ago and are no longer with BG however a few weeks ago we were notified by BG that the old account was £780 in credit, we called and arranged for a cheque to be sent. We called again twice to chase the cheque and experienced some of the worst customer service ever. When the cheque eventually arrived it was duly cashed (and some of the money spent)! BG then sent a text a week or so later and then called to explain the money would need to be paid back as this was an admin error. When we disputed this we were told the 'debt' would be sold on to a collection agency if not settled within 28 days.
We have now opened a complaint with BG and have been offered £50 compensation however we wonder if it is worth pursuing the matter further i.e. with the ombudsman.
If BG were not so unhelpful, over priced etc. we may have questioned a credit balance of almost £800 however as we had so many problems with BG we did not and received the money in good faith. It seems we are now being punished for yet another error on their part for which we have not even received an apology...
Has this happened to anyone else? What are the thoughts of others?
Thank you.
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