Goggles4u - dont' comply with consumer legislation

BaldacchinoR

Bought two pairs of glasses from them in May 2014. In November 2014, one of the arms broke off as I was opening the arms - part of the plastic lens came away with the arm. Contacted Goggles4u and sent two pictures. They said there was no warranty. I pointed out there was under the Sale of Goods and Services legislation which provides that an item must be repaired by a seller up to 6 years after the date of purchase, depending on, among other things, the cost of the item, its use and frequency and length of use. I only had mine for 6 months. They said they comply with the laws in the countries they trade in - they are USA based - while at the same not doing so in Britain!! I think that's called hypocrisy! Be warned.

JJ_Egan

Did you buy them from the USA .

vuvuzela

They have .com and .co.uk websites. Both of thjem state "Goggles4u Eyeglasses (www.Goggles4u.co.uk) has been acknowledged as American Eye Vision in 2010, registered in the state of California."
Their UK website registration details look to have been registered by a 3rd party http://www.nominet.org.uk/whois/lookup?query=goggles4u.co.uk

pmduk

If you buy from overseas companies, you have few rights under UK legislation.

BrassicWoman

the specs I have bought from them have a) been fine and b) been about a tenner so I have few expectations :-)

molerat

A bit of a giveaway

Goggles4u Eyeglasses
12611 Hiddencreek Way Unit F/G
Cerritos, CA 90703

© 2004-2014 Goggles4u Eyeglasses California. All Rights Reserved.

anmarj

BaldacchinoR wrote: »

Bought two pairs of glasses from them in May 2014. In November 2014, one of the arms broke off as I was opening the arms - part of the plastic lens came away with the arm. Contacted Goggles4u and sent two pictures. They said there was no warranty. I pointed out there was under the Sale of Goods and Services legislation which provides that an item must be repaired by a seller up to 6 years after the date of purchase, depending on, among other things, the cost of the item, its use and frequency and length of use. I only had mine for 6 months. They said they comply with the laws in the countries they trade in - they are USA based - while at the same not doing so in Britain!! I think that's called hypocrisy! Be warned.

You need to read up on the sale of goods act

BaldacchinoR

In answer to questions and comments about my original posting, I bought from the above company i.e. in the UK, and not from the USA company.


I do not need to read the Sale of Goods and Services legislation as the 6 years rule is enshrined in common law i.e a precedent set by the courts. Consequently you probably would not find information about the 6 years rule in the Acts and regulations, unless it has been incorporated already, but you should find something on it on this MSE website.


I have just posted a new thread about the 2nd pair of glasses also failing - this time just the arm fell off!

JJ_Egan

((I pointed out there was under the Sale of Goods and Services legislation which provides that an item must be repaired by a seller up to 6 years after the date of purchase, depending on, among other things, the cost of the item, its use and frequency and length of use. I only had mine for 6 months.))


Please
Can you link to that law please as i cannot find anything that says within six year period seller must repair .
I can find stuff that says you have up to six years to pursue a claim but that is not saying must .

DoaM

6 years is simply the statute of limitations ... a claim can be brought (via the courts) for breach of contract up to 6 years from date of purchase/contract agreement. It does not apply specifically to SOGA or consumer purchases.

(In Scotland it is 5 years from discovery of the breach).

molerat

You purchased from a .co.uk website, completely different to buying from a uk company.

Express delivery is 5-7 days transit time - does this sound like they send from UK ?

Correct, goggles4u.co.uk do not comply with UK consumer legislation - because they do not have to as they do not have a UK physical presence.