£375 prepayment meter 5 weeks HELP

ninak

Hi
Im with BGAS gas and electric both prepayment meters,live in a 3 bed house myself 2 kids, there at school im at work 3 days a week,
Cant afford to live ive been complaining about my meters for the last 18 months they say theres nothing wrong with them,but i know theres something not right, i dont know what but in the last 5 weeks ive had to put in £200 in the electric meter and £150 in the gas ,
this is not normal i know im 44 and have lived on my own since 18 years old and have never had this ,
Every time i phone they say dumb things like do you switch sockets off, have you got a hair dryer,washing machine,
well yes i have a washer and i use it 3-4 times a week and a hairdryer lights tv gas central heating etc the same as everyone else,but i could run a small factory,
i have no money every thing goes in the meter ,
but what can i do they say theres no prob

help and avice please it really is heat or eat

enfield_freddy

turn everything off (singularly) and see what's spinning the meter.


as a side note , I'm single live in a newish flat (insulated) , no kids etc. and costs have risen using ebico I use about £14 a week on electric . so that's about £70 in 5 weeks


I would imagine with3 people , 3 bedrooms lit up and warmed , and play stations/TVs etc etc you could easily use £40 a week in electric

SwanJon

Check the meters to see what they say.
For the gas, wiith the meter showing your credit press and releasse the red (A) button, with the card out.
It will scroll through two or three screens (depending on the gae of the meter)
For Gas -> Debt -> Index -> For Gas
(Credit) -> -> (Reading)

Make a note of these screens (if you don't have an index don't worry, your reading will be on another part of the meter)
Back on the 'for gas' screen, press and hold the red button until the screen changes, then let go.
This screen will either have a 00 or 27 in the corner (again, depending on the age of the meter). pressing and releasing the red button will chaneg the screen. Although the order of screens may be different, the number in the corner matches up.
Look for
27 - GD remaining - if this is not £0.00 the meter thinks you owe a bill
25/26 - WRR Max/Min - how much you are paying back any bill on 27 at per week. (If 27 has a value but 25/26 are £0.00 you won't be paying anything back)
00 - How much your last top up was
01 - how much of your last top up went for debt
02 - how much of your last top up went to pay back emergency credit
03 - how much of your last top up you got for gas
09 - a price per kWh (will probably be £0.00)
10 - another price per kWh (this will have a price)
17 - standing charge

For the electricity it is a bit easier
The screens all have letters on the side
A - main screen, credit remaining etc
F - Weekly charge (= standing charge + and debt weekly payment)
H - meter reading (for single, and day reading for E7)
I - Price for the above reading
J - meter reading for night (only shows on E7)
K - price for the above reading
S - amount the meter is recovering for a bill
T - debt weekly payment.

Have a look through these for both meters, take a note of the readings to see how much you are using, then either put them back on here and we can see where it stands, or call in on 0800 048 0303 or 0330 100 0303.