iPad 2 - Sales of Goods Act Advice needed

bod1467

Google returns lots of hits for ipad2 ios8 problems. That said, you may have just coincidentally got a hardware fault at the time iOS8 was installed.

Sunscream

bod1467 wrote: »

Google returns lots of hits for ipad2 ios8 problems. That said, you may have just coincidentally got a hardware fault at the time iOS8 was installed.

Yep theres lot of people having problems with iPad/iPhones since the iOS8 update, I have thread on the Apple Support User Forums that have 165 people with the same question and thats just my thread, there's a lot more on there.

AJXX

bod1467 wrote: »

Google returns lots of hits for ipad2 ios8 problems. That said, you may have just coincidentally got a hardware fault at the time iOS8 was installed.

Of course it does! Google will return lots of 'hits' if you search for anything that's the whole point.

165 people on the Apple forums (assuming that is replies and not just views) means naff all. 165 people will not be 0.001 percent of their customer base.

It's pretty common knowledge that if you factory restore an iOS device and it still has issues then it's hardware not software. Apple don't need a diagnostic.

If it's 3 years old you can trade it in and get another refurb unit same spec for a reasonable price.

I wouldn't bother claiming for this, I've got an ipad 2 with ios 8 and surprise surprise it works perfectly fine. The Apple forums are full of idiots winging about everything under the sun tbh. I wouldn't be surprised if you searched for "my iPhone and car and conspiring to kill me since I updated to iOS 8" and still found people with the "same problem".

I can tell you now I work for an independent repair facility and all we hear all day long is "ios update did that/caused this" we just roll our eyes, genius bar staff are likely the same.

Sunscream

AJXX, nice of you to presume a just because people make complaints about a product in a forum that it's full of idiots (so does that mean this forums full of idiots as well) and that's it's a mere 0.001 percent of their customer base, though seeing as quite a few tech pages have also picked up on the numerous issues including rebooting/crashing devices .techtimes.com/articles/18415/20141022/iphone-ipad-users-report-apple-ios-8-1-problems-battery-drainage-rebooting-gadgets-connectivity-issues-and-more.htm , I'm guessing its a lot more than 0.001 having the problems caused by iOS8.

With regards my own personnel experience, I've now had a telephone call from an Executive Relations Representative at Apple UK in Ireland and they have arranged for a Senior Technical Specialist to give me a call to see if they can help resolve the issue.

Either way I will still be claiming for it, I expect a product that cost over £400+ to last more than 3 years and with regards it being a hardware fault caused by iOS 8, you'll discover that quite a lot of the new iPad's/iPhones have all had hardware faults after iOS 8 phonearena.com/news/Rumor-Serious-issue-with-128-GB-iPhone-6-Plus-model-prompts-Apple-to-stop-using-TLC-NAND-flash_id62603 which Apple are now rumoured to be blaming on the TLC NAND Flash Memory installed in the devices, but surely as an independent repair facility you'd already know this, but it seems you don't "You just roll your eyes like the Genius Bar Staff"

Now maybe this is'nt the fault that my iPad 2 has, but I still expect that product to last.

Not allowed as a new user to post link's but hopefully you can find your way to posts

AJXX

Sunscream wrote: »

AJXX, nice of you to presume a just because people make complaints about a product in a forum that it's full of idiots (so does that mean this forums full of idiots as well) and that's it's a mere 0.001 percent of their customer base, though seeing as quite a few tech pages have also picked up on the numerous issues including rebooting/crashing devices .techtimes.com/articles/18415/20141022/iphone-ipad-users-report-apple-ios-8-1-problems-battery-drainage-rebooting-gadgets-connectivity-issues-and-more.htm , I'm guessing its a lot more than 0.001 having the problems caused by iOS8.

With regards my own personnel experience, I've now had a telephone call from an Executive Relations Representative at Apple UK in Ireland and they have arranged for a Senior Technical Specialist to give me a call to see if they can help resolve the issue.

Either way I will still be claiming for it, I expect a product that cost over £400+ to last more than 3 years and with regards it being a hardware fault caused by iOS 8, you'll discover that quite a lot of the new iPad's/iPhones have all had hardware faults after iOS 8 phonearena.com/news/Rumor-Serious-issue-with-128-GB-iPhone-6-Plus-model-prompts-Apple-to-stop-using-TLC-NAND-flash_id62603 which Apple are now rumoured to be blaming on the TLC NAND Flash Memory installed in the devices

And you've pretty much summed up the problem with people on forums making up rubbish out of thin air when they clearly have no understanding of the technology yet feel they have to proclaim and spark debate about "issues".

The link you posted first off is no more than a rumour (it's even in the title!) and second of all these devices SHIP with iOS 8 pre-installed so how on earth can they get "hardware faults after IOS 8"?

Software updates can't cause hardware issues, it's likely your ipad has been flakey for a while and the update either pushed it over the edge or caused one of the components to flag up as failed to the OS.

I completely understand that you expect it to last for more than 3 years, however at least get to grips with the technical stuff if you insist on making a claim.

Also, we deal directly with Apple a lot, a "senior advisor" has less power than a genius or roughly the same depending on tenure. There is nothing they'll be able to do for you - guaranteed. If you didn't buy the ipad directly from Apple then they will simply tell you to go to where you did buy it from to make a claim.

If you did buy it from them my advise is to stop spouting rubbish and referring to naff forum posts, otherwise your claim is going to fall flat on its face.

It's inevitable that updating software will cause issues for some people, but 99% of people on Apple forums jump in their to complain before even trying any basics to fix their problem. "me too" mentality. We get people bringing in iPhone and Ipads all the time and 99% of times the first thing out of their mouth is "i looked on line and this seems to be a common problem" honestly I switch off at the word online cos I can almost finish their sentences now.

Most "issues" with ios updates are fixed with a backup and restore with a clean install - which clearly shows they're not "issues" with the OS itself, they're user issues

unholyangel

AJXX wrote: »

Software updates can't cause hardware issues, it's likely your ipad has been flakey for a while and the update either pushed it over the edge or caused one of the components to flag up as failed to the OS.

Sorry but thats not quite the case.

There may be no hardware "fault" so to speak (in the terms that its the software that causes it and it just presents itself as a hardware fault).

My blackberry 9900 had such an issue. I originally thought it was either poorly designed or a faulty handset but it turned out to be a problem with that model and its software and was consequently fixed by installing the new OS

Dreamnine

I'm not sure why the OP even bothered to install iOS8 on a three-year-old A5 Apple device.

Obviously it's not going to be a stellar experience. It even slowed down my iPhone 5 to the point where I couldn't be bothered using it.

Sunscream

AJXX wrote: »

The link you posted first off is no more than a rumour (it's even in the title!) and second of all these devices SHIP with iOS 8 pre-installed so how on earth can they get "hardware faults after IOS 8"?

If you read my post I did mention the word rumoured and as for devices being shipped with iOS8 not developing faults, there has been 2 updates since the iOS8 which could easily have caused what Apple class as a hardware fault"

AJXX wrote: »

Software updates can't cause hardware issues, it's likely your ipad has been flakey for a while and the update either pushed it over the edge or caused one of the components to flag up as failed to the OS.

Yes this may indeed be the case, however until someone does a diagnostic on it to prove that it's hardware fault, how can they be sure.

When you take your car into a garage a reputable one at that, you expect them to examine your car and tell you what's wrong, not just turn the key and say "Oh your engines broken and needs replacing" you expect them to at the very least run some sort of examination and at the very least run a diagnostic on it, so why should I be expected to take their word for it.

AJXX wrote: »

I completely understand that you expect it to last for more than 3 years, however at least get to grips with the technical stuff if you insist on making a claim.

I'm quite offay with the technical stuff as you call it, I'm a Systems Admin/Support working with hardware from Servers/Client Pc/Laptops/iPhone/iPads and associated software, as well as looking after Network Infrastructures for the past 16 years, I even repair the odd Mac's for people when Apple charge ridiculous amounts, saving them a fortune, so fairly sure I've got a grip as you put it.

AJXX wrote: »

If you did buy it from them my advise is to stop spouting rubbish and referring to naff forum posts, otherwise your claim is going to fall flat on its face.

Those naff forum posts might be spouting rubbish, but how are you to know if they are rubbish and untrue, only time will tell.

I for instance could in turn say exactly the same about the stuff you posted about working closing with Apple and working at a company that repairs Apple device, but I give you the benefit of the doubt until proven otherwise.

AJXX wrote: »

Most "issues" with ios updates are fixed with a backup and restore with a clean install - which clearly shows they're not "issues" with the OS itself, they're user issues

Well unfortunately mine were not and I have had to contact Apple and escalate the issue in order for them to actually bother to take a look at the crash logs, from which they should then be able to determine what the actual issue is, be it hardware or iOS based.

AJXX wrote: »

Also, we deal directly with Apple a lot, a "senior advisor" has less power than a genius or roughly the same depending on tenure. There is nothing they'll be able to do for you - guaranteed. If you didn't buy the ipad directly from Apple then they will simply tell you to go to where you did buy it from to make a claim.

From my conversation with the "senior adviser" I would most certainly agree with you, he had to read a crib sheet to actually direct me to where the crash logs are kept on my Mac and my PC, having to stop every few minutes to quickly read what to do next.

However at least now they have taken the crash logs and someone is taking ownership of the issue, so on a plus note it's a lot further than I got from the Apple Store itself, and remember by doing this I am showing others that they should not necessarily take Apple's first answer.

Finally, maybe you could be a little less negative about the course of action I'm taking and instead maybe say something encouraging for a change, because at the end of the day you might be wrong and so might I, but hey if I spent my life being negative about my course of actions I'd most likely fall at the first fence and give in . .

Sunscream

Dreamnine wrote: »

I'm not sure why the OP even bothered to install iOS8 on a three-year-old A5 Apple device.

Obviously it's not going to be a stellar experience. It even slowed down my iPhone 5 to the point where I couldn't be bothered using it.

Because Apple actually said it would work on the iPad 2 maybe. . .

I should have reverted to iOS7 when it first failed however I instead spent time talking to Apple support and Apple Genius's to resolve the issue, I had to wait 10 days to get an Apple Genius Bar appointment and by the time that finally came they'd stopped any chance of me reverting because Apple had stopped signing and verifying iOS7. (hindsight is a wonderful thing)

The other reason being I had already installed it on my partners iPad Mini and our iPhone 5s's without issue and as I am now also using Yosemite wanted everything to be linked to each other, much like I'm guessing most people would.

Yes I guessed it would be a slow experience on the iPad 2, but for the thing's I now use it for I don't need speed I just need functionality.

KittyBandit

Ive always found Apple to be really good when it comes to customer service. Speak to customer relations over the phone, say you would be happy with a like for like replacement or a credit towards a new one (however they would then take away from it the years of use)

I have IOS 8 on my 2 without a problem!