Is compensation Due?

magneticmorgan

I was forced to move to a new business/home location and had a business phone & broadband service, my new location was with Virgin, It took BT 4 weeks to redirect my line (voicemail service giving the new number) took them 4 weeks instead of 3 days and then the voicemail number was wrong, which took another week to put right!

So for 5 weeks I had no customer calls and no doubt they thought I was out of business because of the dead line.

Am I justified to claim compensation for loss of business and damage to reputation?

[Deleted User]

You can try!

parttimeskint

Did you move services from BT to Virgin when you moved address?


If so, that's where your problem has been. its 31 days to cancel BT which would tie up your number for 4 weeks and then can take up to 10 days for Virgin to pick the number up and provision it. In the interim, as Virgin usually have the services up and running well before the old services are cancelled, they provide a temporary number.


If that's what has happened then there would be no grounds for compensation as that is the correct notice period to terminate BT services.


If its not then I'm not sure where virgin comes into it at all.

Clive_Woody

magneticmorgan wrote: »

I was forced to move to a new business/home location and had a business phone & broadband service, my new location was with Virgin, It took BT 4 weeks to redirect my line (voicemail service giving the new number) took them 4 weeks instead of 3 days and then the voicemail number was wrong, which took another week to put right!

So for 5 weeks I had no customer calls and no doubt they thought I was out of business because of the dead line.

Am I justified to claim compensation for loss of business and damage to reputation?

Have you considered investing in a mobile phone for similar challenges in the future?

AJXX

Clive_Woody wrote: »

Have you considered investing in a mobile phone for similar challenges in the future?

This. People love to have a good moan about "loss of business" but ironically never seem to have backups in place for when things go wrong.

If it is a business level agreement you may be entitle to some compensation. But don't start demanding "loss of earnings" and "damage to reputation" as that is balls. Just ask for a goodwill gesture.