Cancelled my order? get total refund by credite card?

Anastasia110

i just ordered a dress at 58eveningdress.com by credite card before 12 hours?but i cancelled the order due to something,they told me they would use payment gateway to credite my account.but i don't know what payment gateway is.and could i apply for chargeback to my bank?i need your advice.

marvin

http://en.wikipedia.org/wiki/Payment_gateway

It will go back on the card they took it from.

[Deleted User]

It's what they use to take and make payments on your card.

SnowTiger

Anastasia110 wrote: »

i just ordered a dress at 58eveningdress.com by credite card before 12 hours?but i cancelled the order due to something,they told me they would use payment gateway to credite my account.but i don't know what payment gateway is.and could i apply for chargeback to my bank?i need your advice.

They use a third party to process card payments; they intend to process your refund via the same system you used to pay. Globebill in this case. That's not unusual.

The dress seller's website looks a bit scammy and they appear to be based in China. I don't think either of these things are reasons, alone, for chargeback at this stage. You placed an order, cancelled it and they've said they will refund. You probably have to give them time to do so.

I think a chargeback would be against Globebill anyway.

Anastasia110

SnowTiger wrote: »

They use a third party to process card payments; they intend to process your refund via the same system you used to pay. in this case. That's not unusual.

The dress seller's website looks a bit scammy and they appear to be based in China. I don't think either of these things are reasons, alone, for chargeback at this stage. You placed an order, cancelled it and they've said they will refund. You probably have to give them time to do so.

I think a chargeback would be against Globebill anyway.

your advice is very helpful.but I just recived their email saying that the bank is reviewing the refund,funds will be put on my account,do you think what they said is true?

grumbler

Anastasia110 wrote: »

...do you think what they said is true?

What's the point in guessing? Wait and see. Meanwhile check their cancellations and returns policy.
Only if they fail to return the money within reasonable time, you can ask the card provider for a chargeback.

As a side note, do you think that spaces are not needed after punctuation marks?

agrinnall

grumbler wrote: »

As a side note, do you think that spaces are not needed after punctuation marks?

I think you're banging your head against a brick wall :wall:.

You may as well ask all posters to write using grammatically correct, properly spelled sentences. You can do it, and I can do it, but we both know there are lots of people out there who just don't care.

Anastasia110

grumbler wrote: »

What's the point in guessing? Wait and see. Meanwhile check their cancellations and returns policy.
Only if they fail to return the money within reasonable time, you can ask the card provider for a chargeback.

As a side note, do you think that spaces are not needed after punctuation marks?

I am sorry, English is not my first language, but i will leave space after punctuation.