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British Gas - Final Bill 'Glitch'
Hi All , I hope someone can offer me some advice here.
I have recently received a letter from British Gas, back billing me some 18 Months for a property I used to live in.
The letter reads
"After we sent your final Bill on 24/5/13 we should have taken one final Direct Debit to clear the balance on your account (A direct debit that they , themselves cancelled I might add). But unfortunately that didn't happen. And a glitch in the system meant you haven't been sent any reminders to pay, So there's a balance of £(omitted) that still needs to be paid. "
To my knowledge as I had received no correspondence , my bill was in fact settled on leaving the previous property.
Now , 'IF' they did indeed send a bill, why didn't they send it to my new property, as I gave them all of the details in preparation to cover myself due to previous experiences of British gas mistakes .
Why did they cancel my automatic Direct debit before taking a final payment.
and why has a glitch in the system Meant it has taken 18 Months to send a demand to pay.
To my knowledge I have done everything correctly and by the book, so to be stung for a whopping bill now seems a little harsh.
Does anyone know if The below would stand up here, as I beleive it would , It is a catalogue of British Gas errors causing my problem .
Energy suppliers are meant to adhere to the Energy UK Code of Practice for Accurate Bills that stipulates no customer should have to cover a payment shortfall dating back more than 12 months, if the supplier was at fault.
a manager from British gas billing was supposed to be calling me at 5pm this evening, it is now 5.27pm and no call yet.
So frustrating!
Sorry for rambling on here, but is anyone in a similar situation, or can offer any advice.
Regards
TbobFilby
I have recently received a letter from British Gas, back billing me some 18 Months for a property I used to live in.
The letter reads
"After we sent your final Bill on 24/5/13 we should have taken one final Direct Debit to clear the balance on your account (A direct debit that they , themselves cancelled I might add). But unfortunately that didn't happen. And a glitch in the system meant you haven't been sent any reminders to pay, So there's a balance of £(omitted) that still needs to be paid. "
To my knowledge as I had received no correspondence , my bill was in fact settled on leaving the previous property.
Now , 'IF' they did indeed send a bill, why didn't they send it to my new property, as I gave them all of the details in preparation to cover myself due to previous experiences of British gas mistakes .
Why did they cancel my automatic Direct debit before taking a final payment.
and why has a glitch in the system Meant it has taken 18 Months to send a demand to pay.
To my knowledge I have done everything correctly and by the book, so to be stung for a whopping bill now seems a little harsh.
Does anyone know if The below would stand up here, as I beleive it would , It is a catalogue of British Gas errors causing my problem .
Energy suppliers are meant to adhere to the Energy UK Code of Practice for Accurate Bills that stipulates no customer should have to cover a payment shortfall dating back more than 12 months, if the supplier was at fault.
So frustrating!
Sorry for rambling on here, but is anyone in a similar situation, or can offer any advice.
Regards
TbobFilby
0
Comments
-
Sadly, an all too frequent occurence. If the supplier can prove that the energy was consumed (based on your final meter readings) then they are entitled to look to you to repay what is owed. The back billing code does not apply as they will argue that a bill has been raised but only partly paid. You may have a case for a reduction for 'goodwill'.
PS a bit harsh, I know, but I suspect you knew that a bill was coming.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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