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The Hut - really that bad?

Very good deal on something I like. But it's clothing, so there is a chance I may need to return.

Are they really as bad as people say?
One review site has a bunch of negative reviews, but pretty positive on trustpilot, etc.

Anecdotes?

Comments

  • adandem
    adandem Posts: 3,592 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I haven't used them for about 5 years following terrible service. Can't comment on recent performance.
  • ThumbRemote
    ThumbRemote Posts: 4,739 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Used them once, took nearly a fortnight to despatch something they claimed was in stock. Haven't used again.
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Never used them myself but a few people at work use them regularly and have never had any issues and have recommended them to me several times.
  • geerex
    geerex Posts: 785 Forumite
    Yep, they sent me a used xbox 360, when I returned it, they sent me another used one! To make matters worse, the first one they sent me still had the returns note from the original owner, inckuding all of his details .

    Go to the press involved and they gave me a freebie, but, still... pretty poor.
  • nafe12
    nafe12 Posts: 67 Forumite
    Right - not the best, then.
    Thanks!
  • robatwork
    robatwork Posts: 7,273 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Not been the same since they stopped selling pizza.
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