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Lloyds Monthly Saver Tax Refund

Hi,
My wife's Lloyds Monthly Saver account has just matured and, as she'd mistakenly forgotten to register this account for gross interest, she was only paid net. We've just been into the branch to mention this. In the past when this has happened with a Club Lloyds account, we've been asked whether we're owed any tax, and they've been able to successfully request a refund. We were a month late registering that account for gross interest, so it was only one month's tax. This time, I have a feeling that all the staff member did was mark the savings account for gross interest from now on (it's now converted to an Easy Saver account), because he mentioned that the tax would need to be reclaimed from the taxman. Can anyone advise if this is likely to be the case? And if so, why would it be different to our experience with the Club Lloyds account.
Thanks.
Give a man a fish, and he will eat for a day. Teach him how to fish, and you’ll get rid of him every weekend.
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