Interflora - Avoid!

bumpydog

I ordered flowers for my mother who was ill in hospital.
The day before the flowers were due to be delivered she was discharged due to lack of beds. I tried all day to get through to Interflora to rearrange the delivery to her home address but was permanently placed in a never ending queue. When I eventually got through to someone I was told it was too late to change the delivery and I wasn't eligible for a refund. I pushed my complaint and was eventually told they would rearrange delivery to today. Needless to say they didn't arrive and I'm currently once again in a never-ending queue trying to through to customer services. (30 minutes and counting). Avoid at all costs. :mad:

meer53

I've found it's much better to use a local florist. Just Google one and call them direct.

As far as i'm aware they don't allow flowers by hospital beds any more, so maybe just as well she was discharged ! Hope you get your flowers !

SevenOfNine

I thought local florists could register their services with Interflora (for a fee), who in turn would pass floral requests around the country to those 'agents'. Seems pointless using a middleman, as Meer53 says, go direct in future, that way you won't sit in a queue if it goes pearshaped!

No flowers allowed in our hospital as far as I know, I couldn't even take a small bunch in to a sick friend myself. Not sure how they feel about a 'balloon in a box' delivery instead?

Seems like Interflora may be trying to help you now it's on a public forum.