wits end re Eon, ombudsman, due to switch to Ovo in 9 days

catalina66

Quick update. The investigating officer just called and was absolutely wonderful. Overall, it's about various E-on teams, with one person as a focal point, doing a data fix to enable tariff correction and production of bill. I'm not specific about exactly what data fixing means, even with googling, but as long as it's sorted, that's great. I should have asked during the call!

E-on did blame meter readings on why they couldn't set up a reasonable DD amount, yet they did the readings! But there is a gesture of good will of £150 being paid onto my account, plus the gentleman reassured me that Ovo will already have access to all details. (Yesterday, I emailed Ovo a full explanation, with screenshots of my E-on account billings and payments, to show my usage is very low and that I pay reliably. I also stated that the huge false bill appeared after me saying I was switching and reporting to the ombudsman. Response very positive, switch going ahead).

E-on will be sending a written apology, and the investigating officer will be emailing me the proposals, which I've accepted, and the name of the focal point person at E-on. Permission was given for me to give that name to Ovo also. He agreed everything has been a total mess, and entirely understood that I want to move on asap and put this behind me. E-on now have 28 days to comply. If they don't, he said to come back, which, on giving final readings to E-on and them not sounding like they'd produce a bill within the 28 days, I let them know.

Very happy indeed, and thanked him for all of his work and time spent on this. The end is in sight!

cing0

The one thing that annoys the Ombudsman service most is sending emails to top management directly. So if anyone is having issues, keep clear of central email addresses.