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Npower bill,I'm not even a customer!!

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  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    ANDY928 wrote: »
    I used to have gas and electricity through Npower,had my gas supply disconnected about 7 years ago and switched to Eon for electricity just to get away from them.
    Have just had a £700 bill for gas when I don't even have a supply and they wont discuss it with me because its billed in my ex wife's name.
    Tried to explain that there is no account and they have invented it,to no avail.
    Have sent them a recorded delivery letter to this effect and billed them for my time.
    Any advice gratefully received.




    Hello ANDY928,

    Thanks for your post.

    If you can send me an email to the address on my profile page I will look into this for you.

    Thanks

    Carmel :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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