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Can I insist on a return address in the UK?

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  • System
    System Posts: 178,365 Community Admin
    10,000 Posts Photogenic Name Dropper
    Although they appear to be produced by the same company Fon and Gramofon are two different products.

    It is not that clear that Gramofon is actually run by Fon themselves as the whole of those T&Cs refer to the Fon router and network
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    !!!!!! wrote: »
    Although they appear to be produced by the same company Fon and Gramofon are two different products.

    It is not that clear that Gramofon is actually run by Fon themselves as the whole of those T&Cs refer to the Fon router and network

    I dont think gramofon is anything other than a trading name. Certainly when ordering its fons T&C's you are given/agree to


    But it is phone who are registered in the UK yet say spanish law governs the contract.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • zaax
    zaax Posts: 1,914 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    BT run the UK side of FON, but that site looks like a rip off.
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
  • molerat
    molerat Posts: 34,850 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 3 November 2014 at 10:19AM
    It seems the UK "service" is run from the UK under UK law, other countries have their own service arrangements, but hardware sales originate from Spain and are governed by Spanish law.
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