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Mad at Telephone huge exit fees
Comments
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RightRevBod wrote: »Would it be a cheaper option to get outgoing calls from the line barred, and have incoming calls redirected to another number for the duration of the contract/notice period?
This would stop anybody incurring charges on the line, and as you are not terminating the contract early, you should not be charged a termination fee.
It is not a fee to end the service early, it is notice to terminate service. Everyone has to give notice to terminate service, just it tends to be longer with business contracts.Gone ... or have I?0 -
They would be quick to cut you off if you didn't pay the phone bill.0
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When is a 3 year contract NOT a 3 year contract. Ask Unicom!
I have been a landline customer with Unicom for just over 3 years. I have a 3 year contract so - silly me - I thought at the end of 3 years I could choose to go elsewhere. I've just received a letter to say that I should have notified them 3 months before the 3 year contract ended if I wanted to move. As I didn't I can either go elsewhere and pay a termination fee of almost £900 or stay with them in which case I'm locked into another 3 year rolling contract and I'll need to give them 3 months notice before it comes to an end in 2011!
The Citizens Advice have had a go at them but admit to being "gobsmacked" by the situation. I've sent a strong letter of complaint, informed Ofcom but wanted to let your readers know what it is like to deal with Unicom. My advice is don't touch them with a barge pole - even if they are the last telecom supplier on earth!0 -
Like I can't believe it the salesman told me about all the benifits - my attention was not drawn to the potential drawbacks. I think that constitutes misselling to say the least. And before refering to people as idiots have you tried to understand the wording of these contracts? Do you really think it is acceptable to allow companies to get away with this? Where is reasonable behaviour in all this. As far as I can see nobody is grudging a reasonable termination fee but is £900 reasonable to you? It sounds like you believe in a get away with it if you can philosophy.
When I renew my car insurance, road tax etc I receive notification that renewal is due. I then have a choice of renewing or not. Although I'm not keen on overregulation if a company isn't prepared to do this for its customers then maybe there needs to be some legal requirement put in place. Certainly for companies like Unicon - sorry Unicom!0 -
Like I can't believe it the salesman told me about all the benifits - my attention was not drawn to the potential drawbacks. I think that constitutes misselling to say the least. And before refering to people as idiots have you tried to understand the wording of these contracts? Do you really think it is acceptable to allow companies to get away with this? Where is reasonable behaviour in all this. As far as I can see nobody is grudging a reasonable termination fee but is £900 reasonable to you? It sounds like you believe in a get away with it if you can philosophy.
When I renew my car insurance, road tax etc I receive notification that renewal is due. I then have a choice of renewing or not. Although I'm not keen on overregulation if a company isn't prepared to do this for its customers then maybe there needs to be some legal requirement put in place. Certainly for companies like Unicon - sorry Unicom!
If it was rolling on month by month after the initial 3 year period, then fair enough, but at the very least I would expect a notification letter that the contract was due to be renewed for another 3 years!!
Does it not say anything in their small print about them sending a letter to remind you and give you chance to cancel? And if it does, then unless they sent it recorded delivery (or have proof of postage) and can prove it reached you, then you're entitled at a chance to cancel!Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
There is less than clear jargon in the contract about the cutomer giving 3 months notice, which I'd be fine with, but it is NOT clear that they will start a second 3 year contract if you don't give written notice 2 years and 9 months into the first 3 years! They have never contacted us except to send their bills! According to the guy on the phone at Unicom it's a "perfectly legal contract".
Very much a buyer beware of Unicom situation!0 -
How amazingly rude.
lol - take a look at all his other posts!
He's just a troll that spends all day posting messages being rude to people. Some people lead very sad lives...Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
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When is a 3 year contract NOT a 3 year contract. Ask Unicom!
I have been a landline customer with Unicom for just over 3 years. I have a 3 year contract so - silly me - I thought at the end of 3 years I could choose to go elsewhere. I've just received a letter to say that I should have notified them 3 months before the 3 year contract ended if I wanted to move. As I didn't I can either go elsewhere and pay a termination fee of almost £900 or stay with them in which case I'm locked into another 3 year rolling contract and I'll need to give them 3 months notice before it comes to an end in 2011!
The Citizens Advice have had a go at them but admit to being "gobsmacked" by the situation. I've sent a strong letter of complaint, informed Ofcom but wanted to let your readers know what it is like to deal with Unicom. My advice is don't touch them with a barge pole - even if they are the last telecom supplier on earth!
They are well known for this sort of thing
http://forums.moneysavingexpert.com/showthread.html?t=682401&highlight=unicom
You can also follow this procedure and take it to Otelo if you dont get anywhere. http://www.switchingon.com/Company/complaints.aspx0 -
Thanks - I'm in the process of going down this route! As well as writing to Ofcom and BBC Watchdog.
Thinking however of a plan B - if the worst comes to the worst - I would appreciate advice about the idea RightRevBod touched on earlier in this thread. Only use the existing number for incoming calls so, although I'd still need to pay Unicom a monthly standing charge, I'd have no £900 termination fee to find and no more call charges for them to enjoy!
Anyone know if I could do this without having to pay for a second phone line and changing my present number. Basically I think I'm looking for a facility that lets me use my existing line to make outgoing calls but not through Unicom - some kind of redirection service that won't cost the earth?
Any ideas would be welcome.0
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