Especially Lovely Is The Elite

karlie88

Evangeline1971 wrote: »

Good morning

Can anyone advise about ebay please? I sold an item on the 2nd November and posted it on the 3rd. Now the buyer has opened a case as she hasn't received it but she never contacted me prior to this. Should I just refund her as I have the proof of posting so should be able to claim from Royal Mail or will Royal Mail want me to allow more time? TIA

Give it 2 weeks (17th Nov) and if still no item received then refund for the full amount (including P&P) and claim via Royal Mail.

Was your item less than £20?

davemorton

Evangeline1971 wrote: »

Good morning

Can anyone advise about ebay please? I sold an item on the 2nd November and posted it on the 3rd. Now the buyer has opened a case as she hasn't received it but she never contacted me prior to this. Should I just refund her as I have the proof of posting so should be able to claim from Royal Mail or will Royal Mail want me to allow more time? TIA

Off the top of my head, RM need you to wait about 15 days (could be longer) but you will have to refund on ebay sooner to avoid a neg, they have you over a barrel. I would contact the buyer, be all nice, apologise, and say you will refund, and that you will get your money back from royal mail by claiming. Sometimes when you say you are putting a claim in, the item strangely turns up that day. hth.

Lima-India

Evangeline1971 wrote: »

Good morning

Can anyone advise about ebay please? I sold an item on the 2nd November and posted it on the 3rd. Now the buyer has opened a case as she hasn't received it but she never contacted me prior to this. Should I just refund her as I have the proof of posting so should be able to claim from Royal Mail or will Royal Mail want me to allow more time? TIA

Royal Mail do have a time line (can't remember it but it is a few weeks) And will require you to submit a claim with evidence etc and then they contact and will require the buyer to confirm in writing they've not received the item - after which you'll get the refund. Best to look at the Royal Mail site for more precise information. Hth

karlie88

hollieinbloom wrote: »

Did I read somewhere that the Waitrose card gives you a free paper? Could you get the sun for free maybe. My partner works right near a Waitrose so I could send him in there to get it hehe.

Minimum spend is £5 Mon-Fri.

Also, The Sun is not included in the promotion.

Wonder what they're trying to say indirectly?

:rotfl::think::rotfl:

rach_pach

Don't know if this is the right place to post this question, but you all seem a very friendly bunch, so here goes. I have a tesco price promise code from an online shop I did this week. If I want to use it in store do I have to take in a printed copy of voucher or can I simply show it on my smartphone at the till?
Thanks in anticipation!

karlie88

Lima-India wrote: »

Royal Mail do have a time line (can't remember it but it is a few weeks) And will require you to submit a claim with evidence etc and then they contact and will require the buyer to confirm in writing they've not received the item - after which you'll get the refund. Best to look at the Royal Mail site for more precise information. Hth

As far as I'm aware, this is not true; unless things have changed in the last few months?

I'm sure RM have tens of thousands of claims to deal with every year. I realise that there's space to enter the recipient's address on the claim form. But I just can't see them confirming with each recipient whether they've received their item or not. Perhaps they do it with a small percentage of cases or those that claim repeatedly from same addresses?

Either way, the buyer paid for an item, claims he/she hasn't received the item; so they'll expect a full refund fairly soon. This is one of the reasons I don't sell on eBay.



That and and their extortionate fees for private sellers. Add PayPal fees and the odd claim here and there...

SpiralingDown

Morning

Wheres_My_Cashback

rach_pach wrote: »

Don't know if this is the right place to post this question, but you all seem a very friendly bunch, so here goes. I have a tesco price promise code from an online shop I did this week. If I want to use it in store do I have to take in a printed copy of voucher or can I simply show it on my smartphone at the till?
Thanks in anticipation!

You can either scan the barcode to the till from your phone or get the checkout staff to enter the code manually.

tbw

Enterprise_1701C wrote: »

Good morning all, a bit mucky out there but sure it will be fine.



Hope you have a wonderful time, my son will always remember his first trip to Wembley with his Dad

We've done that with our kids, guess where we're going, but only when we thought they would be too excited to sleep the previous night When we got them up to go to Lapland DS went back to bed TWICE :rotfl::rotfl::rotfl:

when my 2 grandaughters were around 8 and 9 we told them we were going to Paris Disney by air. After about 3/4 hours the eldest one asked one of the cabin crew 'how long before we get to Paris ?' You can just imagine what happened next !

Jue_xx

Does anyone on here use the MySupermarket app on iphone? I have used it successfully on my Samsung phone (Android) for several months now, but changed to an iphone on Thursday. I used it for the first time this morning in A, and now when I scan an item it just shows the price in A. That's no good, I need to see the price in T and M, on Android it used to show them all!

I cut my shop short because it really irks me to do a muggle shop now! :mad:

Are there any settings I need to change, because I can't find any?