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Retuns from customer

AndyC27
AndyC27 Posts: 9 Forumite
Sixth Anniversary Photogenic First Post Combo Breaker
in Small biz MoneySaving
Hi
I am a very small business and sold a item to someone in the USA ..
When they got said item they wanted to return which is fine.
I am just curious do I have to refund the entire amount including my postage to them but not return postage
or do I just refund item cost..

thanks

Comments

  • Savvy_Sue
    Savvy_Sue Posts: 47,765 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What do your terms and conditions say???
    Signature removed for peace of mind
  • pitkin2020
    pitkin2020 Posts: 4,029 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    not sure where you stand as they are in the USA so the UK selling regulations wouldn't apply (if UK it would be full refund inc postage).

    I would personally go for a refund of the product first and see where you stand if you have no T&C's in place to cover this. Worse case they kick up a fuss and then you refund the postage, take the hit and learn from it.
    Everyones opinion is the most important.....no wonder nothing is ever agreed on.
  • AndyC27
    AndyC27 Posts: 9 Forumite
    Sixth Anniversary Photogenic First Post Combo Breaker
    Yeah I normally do a full refund as I have a set delivery price ... Although I do have next day but have said in my terms will only refund the basic..
    Maybe will start with that and see what they say
  • martindow
    martindow Posts: 10,684 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    pitkin2020 wrote: »
    not sure where you stand as they are in the USA so the UK selling regulations wouldn't apply (if UK it would be full refund inc postage).
    Is this correct? The customer is in the USA but the transaction took place here so I would have assumed that UK law would apply.
  • pitkin2020
    pitkin2020 Posts: 4,029 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    martindow wrote: »
    Is this correct? The customer is in the USA but the transaction took place here so I would have assumed that UK law would apply.

    hence the not sure and try partial first.
    Everyones opinion is the most important.....no wonder nothing is ever agreed on.
  • AndyC27
    AndyC27 Posts: 9 Forumite
    Sixth Anniversary Photogenic First Post Combo Breaker
    Well I refunded her with the basic deliver fee and she seems happy with that . So I am happy too ,now all I need to do is re sell a goblet
    Although at least it is a high selling product
This discussion has been closed.
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