Mystery, free now tv box arrived.

mrswiz_2

This morning I received a now TV box through the post.
The thing is, I have not ordered or paid for one, not have I taken up any special promotions for which I should get a free one.
There is no kind of receipt or order summary in the packaging, just the box itself.
It was delivered by my hermes with a return address of Net lynk group, Birmingham.
Should I treat this as some kind of early Christmas present, unpack it and start using it? Where do I stand if I start to use it and it was sent in error? Will I have to pay for it?
I'm pretty sure I've read that if you receive an item in error you are with your rights to treat it as a gift and are under no obligation to return it, can anyone tell me if that's correct.
I suppose I should just be grateful and stop worrying about it.

jaydeeuk1

Did you sign for it? If not I'd keep it, it will be sky who foot the bill in the end so wouldn't give me sleepless nights.

teddysmum

I feel you are obliged to inform the sender, but can keep if they don't respond within a certain time scale.


You know that it isn't yours and may soon get correspondence when the sender, being informed that the customer did not receive their parcel , then checks the address used.

Heinz

The box may be what is known as unsolicted goods.

That being the case, the receiver must take certain action if the goods have been sent in error (as appears to be the case here). The key part of the legistlation is:

If you receive goods you have not ordered and which haven’t been sent by mistake, you can treat the goods as an unconditional gift and you can do what you want with them.

See http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/consumer_problems_with_delivery_e/consumer_unsolicited_goods_e/youve_received_goods_or_services_you_didnt_ask_for.htm

duchy

jaydeeuk1 wrote: »

Did you sign for it? If not I'd keep it, it will be sky who foot the bill in the end so wouldn't give me sleepless nights.

It would me !!!
How would you feel if I said stuff like that about your employer ?

OP could it be a competition prize ? Maybe a runner up prize where the first prize was a TV. It's amazing how often prizes turn up with no info about where it came from .

mrswiz_2

Thanks for the advice.
The package was addressed to me, correct postcode etc.
I didn't sign for it as I was out and it was dropped at my neighbours.
I don't remember entering any competitions with now TV as a prize but it's possible I suppose, these sort of things are are often drawn months after you enter them.
I've found the company online so I'll drop them an email and see if they can shed any light on it.
With a bit of luck I can keep it guilt free.
I'll let you know the outcome.

jaydeeuk1

duchy wrote: »

It would me !!!
How would you feel if I said stuff like that about your employer ?

OP could it be a competition prize ? Maybe a runner up prize where the first prize was a TV. It's amazing how often prizes turn up with no info about where it came from .

I am the employer. If I ran my company with the same morals I'd expect far worse than losing a £10 box. I'm guessing you're a shareholder.

mrswiz_2

The plot thickens. ..
I received a reply from Net lynk group (the return address) this morning stating;

"The Now tv boxes are being sent be EE. I would recommend calling them to confirm why it has been sent to you."

EE provide my home phone and broadband (Thanks to the MSE amazon voucher offer), so I'll give them a ring and see why I got it.

Scarlett1

If it's a freebie then enjoy, you can have a 30 day free entertainment or movie pass, otherwise the entertainment pass is £6.99 per month for 10 sky channels. You plug it into you tv, and it streams via your broadband, it needs to be umlimited, I have one

Pincher

http://ee.co.uk/ee-and-me/family-home/ee-tv


This was announced in October 2014.


My PlusNet deal ends in January 2015, so I was thinking of switching to EE and get a free EE TV box, but if all they are doing is to send out unwanted Now! TV boxes, I won't bother.


I'm not normally all that design oriented, but the square MacMini shape is quite fetching. Black makes it cooler than Apple white.






1. Eligibility
a. EE TV is available to any EE, T-Mobile or Orange pay monthly or pay as you go mobile customers who has a consumer mobile phone plan together with any home broadband plan with a landline. EETV is not available on business plans. New pay as you go and SIM only customers will need to pass a credit check to get home broadband. Pay as you Go customers need to have at least £1 credit on their account. A minimum term will apply to your home broadband and set top box service. If you’re a pay monthly mobile customer, a minimum term will apply to your mobile plan. Not all the minimum terms may end at the same time. If you cancel any of your plans, early cancellation charges may be payable for the cancelled plan. Please see our home broadband Price Guide for details of the home broadband and set-top box early cancellation charges (https://www.ee.co.uk/homepricing). Please see our mobile Price Guide for details of mobile plan cancellation charges.