Chargeback on event tickets?

c1223

I paid for 5 tickets for me and my friends to an event last night. When I purchased the tickets the ticketing website clearly said the event was from "10pm to 4am". It even says so on the e-tickets I have saved to my computer. When we went to the event last night it turns out that it was actually "9pm to 2am" - obviously considerably different. None of us had followed the Facebook event however it turns out that on the event page it did say "9pm to 2am". I am yet to find an email to try and get a refund but if they don't refund me am I within my rights to try a credit card chargeback?

wealdroam

c1223 wrote: »

I paid for 5 tickets for me and my friends to an event last night. When I purchased the tickets the ticketing website clearly said the event was from "10pm to 4am". It even says so on the e-tickets I have saved to my computer. When we went to the event last night it turns out that it was actually "9pm to 2am" - obviously considerably different. None of us had followed the Facebook event however it turns out that on the event page it did say "9pm to 2am". I am yet to find an email to try and get a refund but if they don't refund me am I within my rights to try a credit card chargeback?

I would suggest, at best, that you are only entitled to half your money back. According to the tickets, the event should've run for six hours. You missed the first hour, and they didn't provide the last two hours so only 50% refund possible.

However, I doubt you will get even that.

To answer your question... of course you have every right to put in a chargeback request.

How much was each ticket?

c1223

Each ticket was £16. I will ask for a 50% refund and see how that goes.

agrinnall

I'm not even sure that 50% would be achievable, you got 4 hours worth of what was actually a 5 hour event (so you had 80%) but was advertised as a 6 hour event (67%), so the most you could claim would be 33% refund.