Tesco Internet phone call charges

mx-3

I use tesco internet phone. I`ve got one that plugs straight into the router.
Calls to Uk mobiles are 10p per minute except for the 3 network http://www.tescointernetphone.com/about/rates/

Now I`ve noticed some higher rates being charged.........My wife rang my virgin mobile & was charged 17p per minute:eek: .Would you say this is false advertising.I emailed tesco & heres the reply:

Further to your query about charges to your Virgin mobile, we have been looking into the matter.
If you go to www.tescointernetphone.com, click on 'how much does it cost' then look at numbers beginning with '07' at the bottom of the page.
You will see that numbers beginning 07804 are charged at 17.20p.
Despite the fact that it is a Virgin mobile number, this is the cost of dialling numbers beginning 07804.

If I can be of any more help, please do not hesitate to contact me again.

Kind regards,



Tesco internet phone support team
http://www.tescointernetphone.com/

*****FOR YOUR INFORMATION*****

E-MAIL ADDRESS
tescointernetphone@tesco.net

Tesco Stores Ltd, (519500). Company registered in England. Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL.
VAT Registration Number: GB 220 4302

utilitybroker

Yes its a normal mobile number .

Code:078 04 Type:MobileUse:Mobile T-MobileOperator:T-MobileTariff Band:T Mobile, One2One, Virgin Mobile (fm3) (inc VAT)Service:Mobile

Suggest you ask Tesco why they choose to charge it differently.

If you have a landline you would be better off using www.18185.co.uk 5p connection, 6p a minute to any UK Mobile Network at Peak/Evenings,3p a minute at weekends.

mx-3

Its the fact tesco are charging all there customers this rate & yet advertising it at 10p per minute..........how do they get away with it.

utilitybroker

If you can find it written on a leaflet in one of their stores,you would probaly have grounds to complain to ASA.

http://www.asa.org.uk/asa/how_to_complain/complaints_form/

The ASA have no control over websites.