Well Done Snapfish!

sarahkmv

So, 4 days ago I ordered a photopanel from them, it was shoved through our letterbox by the flippin postman and really was too small so was damaged on one edge and a corner caved in as it fell to the floor (I presume).


I rang Snapfish this morning who asked me to mail them a pic of the damage. I did so at 10.27, and at 11.18 got this as a reply!


Hello xxx,

Greetings from Snapfish customer service.

We are extremely disappointed to hear that your order got damaged, and the postman push the panel in to the letter box.we will forward your concern to appropriate department who will take consider and take necessary changes to ensure the same will not be repeated.

However. we understand how important the panel for you, keeping in mind the importance I have now resubmitted the order for free of charge.

A part of apologizes I have issued 50 quantity of 6 x 4 free print credits to your account this free credits whenever you can place the order automatically apply to your order

If we can be of any further assistance, please reply to this email.

Thank you for choosing Snapfish,have a nice day.

Regards,
Padma.


Now that's what I call fab service!