Incompetent agent

quidsy

You have a few options.

Advise agent you expect them to cover cost of replacement white goods for buyer.

You should not be expected to provide white goods & wardrobes to the buyer especially as they were not advised a part of the offer & you were planning to take them with you. You shouldn't be expect to cover the cost of replacing them either.

If they refuse then tell them to either give you early release of contract & relist property with another agent & if they refuse that, reject the offer then refuse any viewings until the contract expires & relist.

The latter 2 of course result in delay to selling but unless you need to move urgently another couple of months is minor in the scheme of things. Just out of principle.

jjlandlord

danadanny wrote: »

Done that. As far as the buyer is concerned, she has done nothing wrong and insist that we honour the offer.

So? It doesn't matter.

Your options: Don't budge, accept, or negotiate.
Their options: Accept, pull out, or negotiate.

It's a sale process...

davidmcn

You're not in a contract, so I can't see that you've suffered a loss or that there's compensation due. You can negotiate with your buyer, and as I expect they'll understand the cöck-up is your agent's fault then your position is probably the same as it would have been anyway. I can't see it being a deal-breaker.

conradmum

danadanny wrote: »

Thank you for all your replies.

It is not so much the price of the items. It is the fact that the decision was taken out of my hands and that really annoys me.

I will fight tooth and nail to have the agent's fees reduced.

The decision hasn't been taken out of your hands. Phone up the agent and tell them you refuse the offer. You don't have to go ahead just because the agent made a mistake.

danadanny

deannatrois wrote: »

1. I suppose you could buy cheap second hand white goods/wardrobe and put them in place of the ones the Estate Agent offered.

Is this allowed? What are the consequences of doing this?

MrsFingersCrossed

This is the agent's mistake so if I were you I would make it clear that I accept the offer for the property but that white goods are not included and were never for sale - sorry for any misunderstanding etc. If that is not acceptable to the buyer I would turn down the offer. I wouldn't negotiate around white goods. I certainly wouldn't go to the bother of replacing the white goods I want to take with similar second hand stuff to leave.

DT12

MrsFingersCrossed wrote: »

This is the agent's mistake so if I were you I would make it clear that I accept the offer for the property but that white goods are not included and were never for sale - sorry for any misunderstanding etc. If that is not acceptable to the buyer I would turn down the offer. I wouldn't negotiate around white goods. I certainly wouldn't go to the bother of replacing the white goods I want to take with similar second hand stuff to leave.

Pretty much this.

Send the agent back to the buyer with an apology and explain their mistake. If the buyer is adamant that they will only offer that amount including those goods, then re-evaluate the offer and decide what is acceptable to you.

nobblyned

Is this a couple of hundred quids worth of stuff in an £80k house, or a £1mln house?

Noctu

Agree with the above, just to add - if the buyer pulls out due to this (a relatively insignificant thing), they probably aren't someone you would want to deal with anyway! What is she gonna say when the survey comes back, for example!

phoebe1989seb

Something similar happened to us with the last house we sold.....

Our kitchen had both an Aga (fitted by a PO) and a £1800 Rangemaster (brought with us from our previous house as our buyer didn't want it - was fitting an Aga ).

Our buyer made their offer through our EA who informed us it was dependent upon two items being included - a large, custom-built light fitting in the vaulted-ceilinged reception room and the Aga. We agreed as we had no intention of attempting to remove either.

Fast-forward to immediately prior to exchange and our buyers returned to measure up etc at which point they started referring to what they would be baking etc in their new *Aga* whilst pointing to the Rangemaster......

We queried this and discovered we had all been at cross purposes, but mainly it was down to the EA in question who had never set foot in our house himself and was therefore unaware that we had two *range-type* appliances.

Long story short, our buyer threatened to pull out unless we included it and to save our sale we accepted £250 from the EAs towards a new cooker and let them have it