Help - Eon have messed up my credit rating

too_much_too_young_2

Hi All
I am hoping someone can help, sorry for the rant...
In May 2013 we switched from Eon to NPower. Our final bill arrived from Eon and instead of the expected £50 or so pounds (we were on a regular monthly payment) it was nearly £500! When I checked the meter readings it was clear that they read my neighbours meters (we live in a block of six flats). I phoned Eon gave them the true readings and asked for a corrected bill. Over the next two months Eon kept just resending the same bill until finally in late July 2013 they sent a correct one which was paid immediately.
Fast forward to October 2014, I am now looking to move and have been refused a mortgage on the basis of defaults on my credit file. Now prior to applying, I used Experian to check my file and it was OK. However, Leeds use Equifax and when I checked this it shows defaults on Eon - missed payments in May, June and July 2013. I have phoned Eon and have two emails confirming their error but they are refusing to amend my credit file. I today spoke to a manager and he said the emails were sent by a trainee and we're not authorised to be sent - and offered me £20 compensation which I refused.
They have suggested the ombudsman but that may take months and my sale is completing at the end of November and my purchase, planned for December, is now at risk. I am so annoyed :mad: as I paid the bill as soon as they sent me a correct one but they are just brushing me off saying it is my fault. Eon are also saying that everything was on my online account, yet if didn't have one and received paper statements.
Any suggestions?

E.ON_Company_Representative

Hi too_much_too_young,

When we share with Equifax, we give a true reflection of the status of an account at the time of the share.

When you change supplier we’ll use the same meter reading as your new energy supplier. This is to make sure that you only get billed once for the energy you’ve used. Sometimes these meter readings can be taken incorrectly, estimated or not sent through in time. The new supplier is responsible for this reading, whether it’s collecting an actual one from you or estimating it based on your previous meter reading history (which we would send to them)

If this happens we’ll raise an agreed reads dispute (ARD) with the other supplier. If both suppliers agree to the new meter reading we’ll both bill you to it. Both suppliers can start this process.

Did anyone mention this to you?

Did we raise an ARD on your account?

Just trying to understand what’s happened here. Accounts don’t go to default until a debt is over six months old, we wouldn’t share a default for three missed payments. Did you have an outstanding balance on your account before we sent you a final bill?

I think it's also worth mentioning, we don't just share payments information of customers who don't pay, we also share info on those who do: so those who pay promptly receive monthly positive entries on their credit reports.

Sorry for all the questions

Amy