How long should I wait for a refund

daydream_believer

Hi,

I bought a low value item from Ebay, item hasn't turned up but I had a 'we can't deliver because sender didn't pay full postage' card through the door with a charge of £3.18! As i am not expecting anything else i figured it was the ebay item.
I contacted the seller who replied saying yes it will be them because another buyer has the same problem. They said they hadn't paid enough postage. They offered to pay the £1 handling charge but that leaves me still having to pay the other£2.18.
If i choose not to pay the excess she will refund me once she gets the item back, but, she said she hasn't put a return address so asked if i would send details of my delivery office.
The thing is i how long do i wait for her to receive it back?

theonlywayisup

Open a INR case on eBay. Don't muddy the waters, open the case, ask when the item will be delivered and then wait until day 8 to escalate, without tracking the seller will have to refund the full amount. They need to learn the very basics of selling, the hard way.

StumpyPumpy

Those charges would suggest that they put a 1st class stamp (62p) on a small parcel, that is one serious postage miscalculation!

I agree with theonlywayisup,as they don't seem to want to give you the full cost of the postage, INR and let eBay sort it out.

I got caught out when a small change in a low value stock item meant that the envelope I sent them in was 6mm deep instead of the 5mm previously. As soon as I was made aware of it I refunded all the extra postage & fee, leaving me slightly out of pocket. I wouldn't have dreamt of only offering a partial refund of the extra postage.

SP

daydream_believer

StumpyPumpy wrote: »

Those charges would suggest that they put a 1st class stamp (62p) on a small parcel, that is one serious postage miscalculation!


SP

That sounds about right.

Thing is this seller currently has 4 more auctions running with the same type of items and is still listing postage as 99p, so other buyers will have the same issues no doubt

Thanks for the advice people

densol_2

theonlywayisup wrote: »

Open a INR case on eBay. Don't muddy the waters, open the case, ask when the item will be delivered and then wait until day 8 to escalate, without tracking the seller will have to refund the full amount. They need to learn the very basics of selling, the hard way.

I agree - odd that the seller hasn't put on a return address. My conclusion is they are probably a business seller pretending to be private and trying to keep their details secret.

Ridiculous attempting to send a parcel with just a letter stamp and then not agreeing to pay you the correct postage ! The cost of the postage would Im sure have reflected in your bid value in the first place. Some things are just not worth the cost of the postage ! All they had to do was pay the excess and put it down to experience. Now with an INR - the seller will get a defect on the account. So silly!

Just open an item not received request via the resolution centre and let the seller sort it out.