Help Urgent - Water Leaking Through Ceilings

pennypincher3562

Hi

Wonder if anyone could advise me on best course of action here. Just got home, and noticed water had damaged the laminate flooring.

On further inspection, its obvious the water is coming through 2 ceilings. I'm almost 100% sure from the neighbour above's boiler.

I've tried neighbour's 3 times, and left note that they need to contact me urgently.

What else can I do, I'm worried the water will get into the electricity box which is directly below the growing leak.

Here is what I've done so far:

- attempted to contact neighbour
- phoned the water company, they can't do anything
- phoned the building factor, they can't do anything as it's private property

At the moment it's not gushing through, more of steady drip, but as its damaged the floor, is quite significant.

Any advice would be greatly appreciated. About to phone electricity.

Cheers
PennyPincher3562

SailorSam

If you can't get into the flat above to turn off the water, is there any chance of turning it off in the street.

clayton16749

Is it unusual that you can't get hold of this neighbour? Could they be at home, are they ok in there?

Ms_Chocaholic

Do you know the neighbour's name?
If so, do they have a Facebook account you could message them via?

Do they work out of hours? Do you know where?

peachyprice

Is there a stop c0ck for the building in the communal area?

If you can't get hold of the neighbour and there is no communal stop c0ck the water can turn the water off in the street as a last resort. We had to get them to do this when our main stop c0ck broke.

pennypincher3562

Thanks. Neighbour finally turned up. Very difficult situation to be honest, as it really wasn't clear where the water was coming from - my flat, or their's. And of course an emergency plumber costs £120 plus just to call out.

Anyway, to cut long story short, emergency plumber has ripped a hole in 2 locations in my ceiling, and charged me £310 for the privilege.

He has ascertained that the leak is from my neighbour's flat above.

Do I try and claim this on my insurance, or my neighbour's?

Thanks
PennyPincher3562

Zandoni

Your own insurance, they will contact the other persons if they want to.

schwam66

Zandoni wrote: »

Your own insurance, they will contact the other persons if they want to.

'contact the others if they want too'

really???? i would damn well hope they WILL contact the other sides insurance, nvm WANT to....surely upstairs neighbor should step up and sort it all anyway......

Zandoni

schwam66 wrote: »

'contact the others if they want too'

really???? i would damn well hope they WILL contact the other sides insurance, nvm WANT to....surely upstairs neighbor should step up and sort it all anyway......

What are you raving about? It's up to the OP's insurance if they want to pursue the other neighbours insurance.


The OP's damage will be rectified by their insurance whatever they choose.