Unusual Paypal Notification of payment

WLM21

Last night I sold two items on Ebay, for which both buyers have paid.

I received two emails from Paypal, one in the normal format (1st one below) and the second in a strange format (2nd below)

Am I safe to post off both items ?

FIRST ONE ... USUAL STYLE OF PP EMAIL

Item no.xxx… - Notification of an Instant Payment Received from xxxx

You received a payment of £1 GBP from xxx (email@googlemail.com)
Thanks for using PayPal. You can now send any items. To see all the transaction details, log in to your PayPal account.

It may take a few moments for this transaction to appear in your account.


SECOND ONE ... UNUSUAL STYLE OF PP EMAIL
Notification of Payment Received

[FONT=&quot]Dear ME,

You received a payment of £2 GBP from yyyy (email@gmail )
Thanks for using PayPal. You can now send any items. To see all the transaction details, log in to your PayPal account.

It may take a few moments for this transaction to appear in your account.
<h3>This item is eligible for Seller Protection.</h3>Don't forget to:- Send the item to the delivery address below within 7 days.
Please note: items delivered in person or to a different address are not covered by Seller Protection.
- Use a trackable proof of delivery.

Find out more about Seller Protection
Reversals: Please be aware that your payment can still be reversed, (e.g. if it is subject to a chargeback), even after you have sent the item to your buyer. Complying with PayPal's Seller Protection and following the trading guidelines on our Security page helps to protect you from things like chargebacks[/FONT]


thanks !

campdave

I believe the second one is when a buyer has used guest checkout rather than paying with a paypal account.

WLM21

campdave wrote: »

I believe the second one is when a buyer has used guest checkout rather than paying with a paypal account.

Thanks !

So is it OK for me to post off the item ?

WLM21

Update !

I phoned Paypal, who then put me through to Ebay.

Therer has been a problem with PP, not receiving payments. Ebay and PP state I should not post off the item yet. However, the problem should be fixed within a few hours.

StumpyPumpy

The two eBays are legitimate -as far as I can tell - regardless of any current PP problem. If you look at the last line of the email it gives an email doc code (PPID). The first one looks like it is email PP753 and the second PP341, I have also receive PP345 occasionally.

I have not been able to get to work out the circumstances that dictate which email you get, but campdave's suggestion that it is due to using guest checkout is plausible as PP341 does not include the buyer's Ebay ID whereas the other two do.

(If anyone knows of a resource that tells you the differences between the mails, I'd live to know and satisfy my curiosity!)

SP

soolin

As long as the payment shows in your paypal account it is fine.

Only this morning on a different thread I noted the fact that there is more than one type of paypal email- I have three in my inbox all different, and just from the last few hours.

wubbles

Yeah there are a few different ways that they notify you of cash received into your PayPal account.

Just check the money really is there, and all is good.