Sofa damaged during delivery, poor repair made.

waynedance

Just wanted peoples opinions on where I stand on this matter.

Had a new sofa delivered and got damage (another story) during delivery, they had a chap come out to day and replace the fabric on the side of the sofa.

I was at work so the misses signed the chaps paperwork to say she was happy but on later inspection found the fault on the rear. If you compare the repair to the other side of the sofa which is how it is supposed to look it looks poor.

Does having signed the paperwork mean that there is no comeback?
http://i1138.photobucket.com/albums/n533/Wayne_Clarkson/Mobile%20Uploads/20141028_194758.jpg

http://i1138.photobucket.com/albums/n533/Wayne_Clarkson/Mobile%20Uploads/20141028_193254.jpg

http://i1138.photobucket.com/albums/n533/Wayne_Clarkson/Mobile%20Uploads/20141028_193403.jpg


Thank you.

wealdroam

waynedance wrote: »

Just wanted peoples opinions on where I stand on this matter.

Had a new sofa delivered and got damage (another story) during delivery, they had a chap come out to day and replace the fabric on the side of the sofa.

I was at work so the misses signed the chaps paperwork to say she was happy but on later inspection found the fault on the rear. If you compare the repair to the other side of the sofa which is how it is supposed to look it looks poor.

Does having signed the paperwork mean that there is no comeback?
http://i1138.photobucket.com/albums/n533/Wayne_Clarkson/Mobile%20Uploads/20141028_194758.jpg

http://i1138.photobucket.com/albums/n533/Wayne_Clarkson/Mobile%20Uploads/20141028_193254.jpg

http://i1138.photobucket.com/albums/n533/Wayne_Clarkson/Mobile%20Uploads/20141028_193403.jpg


Thank you.

The whole point of signing paperwork accepting that work has been completed satisfactorily is so that there is a record showing err... that the work has been completed satisfactorily.

Did your 'misses' not bother inspecting the completed work?

In my opinion there is very little you can do now other than appeal to the seller's better nature.

waynedance

wealdroam wrote: »

The whole point of signing paperwork accepting that work has been completed satisfactorily is so that there is a record showing err... that the work has been completed satisfactorily.

Did your 'misses' not bother inspecting the completed work?

In my opinion there is very little you can do now other than appeal to the seller's better nature.

She only inspected the sides of the sofa where the holes were not the back, he has had the complete side off to replace the fabric.

Zandoni

I wouldn't have accepted a repair in the first place, but that's too late now.


I'd now just contact the shop and tell them on closer inspection you are not happy with the repair and ask them to come out again.

oldoakey

It looks like the upholsterer hasn't finished the job off correctly but it should be an easy fix that you could do yourself.

If you take a small hammer and a piece of cloth like a dry clean tea towel and then cover the fabric on that corner. Then just keep tapping on the effected area this should flatten the backtaking strip to be as the other side.

Backtaking strip is made from a pliable metal with zig zag teeth so that the upholsterer can hook the fabric around it and then bend it over to give a clean staple free finish. This used to be done via hand stich but no one uses this method any longer as the backtaking strip does a perfectly reasonable job in much less time.