Toluna survey's hair campaign

clarryd

Did anyone else on here take part in the GHD/Babyliss curling tong campaign back in August. If you did have you received the payment yet. (Amazon £100.00 voucher).I have contacted them various times asking where the payment is and I just keep getting fobbed off with the payment will be make in October, well it is nearly November and I haven't seen anything yet.Would love to get it soon as there are a few things on Amazon I need for Christmas and don't want to spend my own money.

I would love to hear from you either way.
:mad::mad:

crazypixie2005

I also took part in that campaign and I just joined MSE to look for information on Toluna!

I have too emailed several times, plus messaged them on Facebook. I received generic replies that it will be dispatched 'soon' that was almost a month ago now.

I am also waiting on £15 Tesco vouchers and £20 Love to shop vouchers which I cashed out on the 1st August and am still waiting for. I normally receive rewards within 2 months but almost 3 months is shocking, looks like Toluna have gone downhill lately.

I will be following this post and am interested if anyone actually receives the £100, I wish I had kept the GHD's!

NML

Yes still waiting and still chasing the last reply a couple of weeks ago included a sentence saying "We are aware that this is over the suggested period, but please rest assured that you will receive these" but nothing yet.

I have been with Toluna for quiet a while now and they always make very late payments, way over their suggested times. Trouble is you do the work for them and expect payment afterall it is yours and then you wait and wait, it usually eventually turns up, but you get really fed up waiting. There are so many other sites that pay up quickly, in my opinion the are the worst for payment.

crazypixie2005

I contacted them again through their Facebook page and got a response from someone higher up.

We are contacting you as your query has been forwarded to the support team .

We fully understand that you feel disappointed by the extended processing time for your Tesco voucher. We would like to assure you that we value our members, we strive to enhance their experience and we are committed to offer accommodation to any complaint that we get.

Consequently, as we appreciate your membership and we regret your being so disappointed, we credited points to your account on 23.10 as a compensation for the delay.

Additionally, we are offering you an Expedia promotional discount code of 10%, which you can use for your future bookings: CL9KQ6TS31KLGH33

You also have the possibility to offer this code as a gift to family or friends. Please make sure to use the above discount code before the 1st November 2014.

Once again we apologize for any inconvenience caused and we thank you for your patience.

We confirm that all the participants qualified in study 1280610 should receive the vouchers on the 3rd of November.

For other inquiries we kindly ask you to sign in your Toluna account first and then click on 'Contact' at the bottom of the page to submit your request. My colleagues there will be happy to address your inquiries through the regular helpdesk system where all regular inquiries are tracked.

We are sorry for any inconvenience caused and we thank you for your patience.

Regards,
Emma Tyler

A copied reply I received, so it should only be a few days till we are rewarded our £100 if the 3rd November date is correct!
I really hope so as I have been waiting to buy a few Christmas presents from amazon as I don't want to spend my money when I should have so much in vouchers coming.

Hope this helps

flicks

Amazed that Toluna actually got any participants for this.


Most of the people who have experienced Toluna don't have any hair left!

libra10

I've also been waiting for a Tesco voucher since mid August. Toluna always take ages to send out rewards.

By the time that points have been added to members' accounts, then payment received, it must be months since surveys were initially completed.

clarryd

I got a message back from them saying expect voucher 3rd Nov and that they are sorry.

I won t be doing any more things for them as the wait is ridiculous. I have done loads of trials and campaigns and never had any problems with any other company.

Well just need to wait until Monday and we will see what happens. Bet you another fob off.

If it doesn't come I will be contacting Anne Robinson at Watchdog lol.

Kite2010

clarryd wrote: »

I got a message back from them saying expect voucher 3rd Nov and that they are sorry.

I won t be doing any more things for them as the wait is ridiculous. I have done loads of trials and campaigns and never had any problems with any other company.

Well just need to wait until Monday and we will see what happens. Bet you another fob off.

If it doesn't come I will be contacting Anne Robinson at Watchdog lol.

3rd November, but didn't say which year

My bet is 2015 :rotfl:

clarryd

Kite2010 wrote: »

3rd November, but didn't say which year

My bet is 2015 :rotfl:

Exactly.

I have threatened them with Watchdog. Let's get Anne Robinson on the case she will sort it out.

They have until 3rd November and I will send them another message via facebook for all to see that I am contacting Watchdog and I know a lot of other peeps that will be also. That might kick start them, we can only try!!!!:mad:

MollyDolly

flicks wrote: »

Amazed that Toluna actually got any participants for this.


Most of the people who have experienced Toluna don't have any hair left!

Ha ha ha ha!:D:rotfl:

MollyDolly

clarryd wrote: »

Exactly.

I have threatened them with Watchdog. Let's get Anne Robinson on the case she will sort it out.

They have until 3rd November and I will send them another message via facebook for all to see that I am contacting Watchdog and I know a lot of other peeps that will be also. That might kick start them, we can only try!!!!:mad:

I think everyone knows what Toluna are like with regard to paying out - they wait until the very last minute - that said I have always been paid in the end so I don't really have an issue. You have to be on the ballwith them though - I detail every survey I complete with them - as previous experience shows some can fall through the net.

Toluna's one saving grace is that they are great for product testing - and I have tested allsorts over the years. Hope you get your reward soon!:)