Personal Injury Claim advice

lincroft1710

leachi wrote: »

I am more interested in holding John Lewis to account and making sure this doesn't happen again

Don't waste your time! It is impossible to ensure that a chair sold by JL (or any other retailer) will not collapse at some time in the future.

Money-Saving-King

leachi wrote: »

I am more interested in holding John Lewis to account and making sure this doesn't happen again than in "compo" for my " 'headaches' and such"

Wouldn't you be better off going to Trading Standards then if you feel it's an issue?

hollydays

I appreciate you have hurt yourself. I'm a big fan of secondhand furniture, I can pick up strong well made stuff for a song, and I deal in furniture, but if I had paid as little as £19 for one modern chair I would be thinking" cheap quick purchase" replace as soon as possible . It's ridiculously cheap.if I wanted to pay £19 for a chair I would expect it to be cheap and cheerful
Edit
http://www.johnlewis.com/john-lewis-the-basics-curve-dining-chair-white/p231441579

This does look very basic
I wish you well with your health

gettingtheresometime

leachi wrote: »

One of my kitchen chairs collapsed a few days ago and I ended up on my back on the kitchen floor. The chair is a John Lewis Curve basic chair. When I peeled myself up off the floor it became apparent that the chair's fittings had gradually sliced through the tubular metal of the leg. I went to the GP yesterday as I had been suffering from back pain and headaches and today, several days on, it is even worse. I have pain between the shoulder blades on breathing in. I have complained/tweeted John Lewis and they have refunded me and referred my complaint to their buying department.

I have checked the reviews of these chairs and although they are generally well reviewed, it seems there have been quite a lot of people experiencing problems with them, including them collapsing under people! (Check out the 1* Curve £19 Chair reviews on the John Lewis website- I am unable to put the link here as I am a newbie!)

I am furious that they have continued to sell these chairs without taking any action on all of the negative reviews, warning that these chairs collapse. Therefore, I am considering legal action as I am in quite a bit of pain and feel they have been negligent.

My question is, has anyone got advice on how to proceed as I hear bad things about all these personal injury lawyers and wouldn't know where to start. Any advice gratefully received! Vanessa

The tv adverts are awash with injury lawyers offering their services........I suggest if you are determined to follow this course of action then the first action would be to pick up a phone

jumpedtheshark

Money-Saving-King wrote: »

Wouldn't you be better off going to Trading Standards then if you feel it's an issue?

I agree with this completely. If you care about other potential purchasers, this is the best thing to do.

I had a product fail (dog halter) due to what looked like a manufacturing defect to me (a metal piece wore through the fabric halter). I complained to the manufacturer, who sent a replacement free of charge. That replacement failed. So I sent (at my own cost via Royal Mail) both of the failed products to Trading Standards to investigate.