Accessing internet

francohoops

I tried to access the internet from my home laptop last week, but kept getting 'page cannot be displayed'. So I tried via my work laptop - but using the home wifi - same issue - pages wouldn't load (tried several pages).

Strange thing - when I use my work laptop via my work login - i.e. work network - my work laptop works fine.

Spoke to Talktalk - they tested lines and said internet and wifi connections were fine - so it must be the laptop.

So I then spoke to HP - they claimed that since everything else was working on the laptop it wasn't their responsibility and I needed to pay to speak to an adviser.

I notice that Norton which I have loaded is no longer working - could this be related to a firewall issue? or an update?

Any ideas?

Thanks
F

NiftyDigits

Reset your Router.

francohoops

we've turned it off/on a few times - is there something specific we should do to reset?

debitcardmayhem

Have you tried with an ethernet cable ?

NiftyDigits

francohoops wrote: »

we've turned it off/on a few times - is there something specific we should do to reset?

There is usually a button or pinhole at the back. Have you any other items that utilise WiFi? Phones etc?

francohoops

Hi
Yes mobile phones use wifi and there have been no issues

Will try with the cable

F

AJXX

Uninstall Norton entirely if possible. I'm pretty sure that Norton requires the monthly sacrifice of livestock in order to work correctly.

bluesnake

this is quite good, though feel it misses a bit out

https://it.uoregon.edu/node/618

debitcardmayhem

AJXX wrote: »

Uninstall Norton entirely if possible. I'm pretty sure that Norton requires the monthly sacrifice of livestock in order to work correctly.

What an absolute load of what hangs between your thighs, unless you are a female then it would be under your nostrils. Help the OP or go elsewhere.

@francohoops it is probably down to TT tweaking (aka screwing up) their DNS. I have been using TT for 3 years the support is between dire and useless and occasionally it is [STRIKE]wonderful[/STRIKE] ok adequate.
I would personally set up your pc (better still your router but more difficult) you use other DNS servers.

AJXX

debitcardmayhem wrote: »

What an absolute load of what hangs between your thighs, unless you are a female then it would be under your nostrils. Help the OP or go elsewhere.

How exactly is this not helping the OP. I work in tech support myself and Norton is often the source of every single network related ballache I come across.

OP can you open command prompt and try to ping google.com

http://windows.microsoft.com/en-gb/windows-vista/open-a-command-prompt-window

Then type in

ping google.com

and post the results here