Topcashback paid out at wrong rate. What can i do?

76zedfour

Not sure where to put this.

I bought a Three mobile sim contract last year via topcashback. They paid me but at less than half the advertised rate. I queried this and was told Three were refusing to pay because it had been bought through another marketing channel. I argued how could they be claiming this when they had already paid out a lesser amount? After much tooing and froing topcashback have said the case is closed and I must speak with Three if I have a problem.

Surely my contract for the cashback is with topcashback and nothing to do with Three and that by their initial payment of a lesser amount they have admitted to me meeting all criteria necessary to receive the full cashback?

Its only a trifling amount but it just riles me that an organisation can basically tell me to get stuffed if they feel like it. Any advice welcome.

powerful_Rogue

76zedfour wrote: »

Not sure where to put this.

I bought a Three mobile sim contract last year via topcashback. They paid me but at less than half the advertised rate. I queried this and was told Three were refusing to pay because it had been bought through another marketing channel. I argued how could they be claiming this when they had already paid out a lesser amount? After much tooing and froing topcashback have said the case is closed and I must speak with Three if I have a problem.

Surely my contract for the cashback is with topcashback and nothing to do with Three and that by their initial payment of a lesser amount they have admitted to me meeting all criteria necessary to receive the full cashback?

Its only a trifling amount but it just riles me that an organisation can basically tell me to get stuffed if they feel like it. Any advice welcome.

From TCB's terms and conditions

From time to time merchants may increase or decrease the commission paid in which case the cashback offer illustrated on our site may be incorrect. We take reasonable care and skill to ensure that the data provided on this site is accurate and up to date. However, we give no warranty of the accuracy of any information on the site and do not accept liability for any errors or omissions.